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Job Ref:	113332
Employer:	Waste Management.
City:	Ewing
State/Province:	New Jersey
Country:	United States
Type of Employment:	Full Time
Environmental Categories:	Other
Industries:	Other/Not Classified
Required Education:	Other

Job Description:

Dispatcher

Can you picture yourself solving logistical problems for a Fortune 500 company? Are you adept in knowing how to address customer requests efficiently and effectively? Are you excited about creating an upbeat environment for your team in a high-paced, people-oriented setting? If your answer is yes, then apply for a Dispatcher position with Waste Management; a company that values its employees and wants them to succeed! Join us today and help us to grow as an industry leader.

Summary

As a dispatcher, you will lead a team of collection experts to provide excellent customer service. You will address incoming orders to resolve service-related issues and will work with routing managers and other team members to coordinate and direct drivers.

Key Responsibilities

Works with routing specialists, route managers, and the service department to optimize routes.

Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.

Fields incoming calls from customers or customer service department, managing requests for pick-up or container delivery and ensuring same-day service.

Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues.

Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.

Ensures same-day service on missed pick-ups by coordinating driver movement in the field.

Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.

Identifies and plans deployment for increases/decreases in route volumes, shifting resources in response to seasonal and other fluctuations.

Records and documents information and distributes to appropriate departments, including: route information, driver productivity information, sales and service issues and opportunities, safety issues, and problem stops.

Requirements

High School Diploma or G.E.E

Must be at least 18 years of age or older

Legally eligible to work in the United States

Zero to four years previous experience

Successfully pass pre-employment (post offer) drug screen and background check

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as Stock Purchase Plan, Company match on 401k plan, Tuition Reimbursement and more! Our employees also receive Paid Vacation, Holidays and Personal Days. Please note that benefits may vary by site.

Apply today if you are interested in real opportunities for career growth while making a difference in the communities we serve.

Post Date:

09/29/2011

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