Inside Commercial Representative Job In , Full Time Jobs In Waste Management

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Job Ref:	113330
Employer:	Waste Management.
City:	Ewing
State/Province:	New Jersey
Country:	United States
Type of Employment:	Full Time
Environmental Categories:	Other
Industries:	Other/Not Classified
Required Education:	Other

Job Description:

Inside Commercial Representative

Do you have a knack for sales as well as excellent skills in customer service? Are you interested in a career-oriented position with a company that is known for rewarding employee talent with promotion? Do you enjoy working as part of a cohesive team? If your answer is yes, then apply for an Inside Commercial Representative position today and help us continue to grow as an industry leader.

Summary

As an Inside Commercial Representative, you will serve as the main point of contact for commercial customers, which includes finalizing sales, resolving customer issues, and providing ongoing services to current customers. In this role, you will collaborate with a team of like-minded representatives to enhance the customer service function, complete sales, and exceed customer expectations in a call center environment.

Key Responsibilities

Fields customer service inquiries and transactions of high complexity from commercial and industrial customers.

Strives to meet or exceed sales, service and operational goals established for the call center, including productivity, quality, weekly and monthly sales activity targets and timeliness goals.

Performs outbound calling campaigns and follow-up work to evaluate and improve customer satisfaction.

Attempts to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives.

Uses authorized system to gather information, provide information, and/or update customer records, such as billing and contracts.

Effectively use sales productivity software tools.

Adheres to service and operational standards established for the call center, including quality, productivity, Service Machine, safety and timeliness goals.

Completes cross training with Operations, Sales and Billing.

Serves as a day-to-day resource for new hires and other customer service representatives requiring some guidance, assistance and training.

Assists supervisory staff with handling escalated calls that may require deviation from standard screens, scripts, and procedures and other situations that may require adaptation of response or extensive research according to customer response.

Requirements

Legally eligible to work in the United States

Must be at least 18 years of age

2 or more years working in a customer service/call center environment

Must be able to type 35 words per minute

High school diploma or G.E.D.

Ability to use a computer in a Windows based environment

Proficiency (perform the skill without assistance) using Microsoft Outlook, Word, and Excel

Successfully pass pre-employment (post offer) drug screen and background check

Preferred Qualifications

Associates degree or equivalent experience

Up to 3 years experience in customer service

Additional or specialized training

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as Stock Purchase Plan, Company match on 401k plan, Tuition Reimbursement and more! Our employees also receive Paid Vacation, Holidays and Personal Days. Please note that benefits may vary by site.

Apply today if you are interested in real opportunities for career growth while making a difference in the communities we serve.

Post Date:

09/29/2011

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