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Show me jobs like this one| Job Ref: | 12183 |
| Employer: |
Waste Management. |
| City: | United States-Connecticut |
| State/Province: | Connecticut |
| Country: | United States |
| Type of Employment: | Full Time |
| Environmental Categories: | Other |
| Industries: | Other/Not Classified |
| Required Education: | Other |
| Job Description: |
Oakleaf Waste Management, a subsidiary or Waste Management, Inc., is a unique place where you can work with people as dedicated and driven as you are. Even better, you can help contribute to a cleaner planet with a more intelligent way of managing waste. Discover a career path that means something to you and makes an impact on the world. I. Job Summary The Customer Service Representative III position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of Customer Service Representatives (CSR) to meet overall call center objectives and enhance the customer service function to exceed all customers' expectations. May act as a lead to other CSRs by assisting with the handling of non-routine calls that require deviation from standard screens, scripts, and procedures and other situations that may require adaptation of response or extensive research according to customer response. II. Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
III. Supervisory Responsibilities This job has no direct supervisory duties, however may act as a lead to lower level CSRs as required by management. This may include training, coaching and providing feedback to CSRs in addition to assisting with non-routine and escalated customer calls. This position does not have hiring/ firing or employee disciplinary authority. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Required: High school diploma or G.E.D, and a minimum of four years previous experience in customer service. Preferred: High school diploma or G.E.D, plus additional or specialized training, and four years previous experience. Previous experience as a WM Customer Service Representative. For over fifteen years, Oakleaf Waste Management has been committed to revolutionizing the waste services industry with a first-to-market, asset-light business model and proprietary technology that facilitates efficient processing of transactions. As the nation's largest company dedicated to providing outsourced waste and recycling services, we operate a network of Oakleaf-preferred hauling, recycling and waste diversion experts providing service and solutions to the most progressive and environmentally minded companies in North America. Oakleaf has been recognized 13 times since 2001 by Inc. Magazine, including being named four times to the Inc. 500 List (now the Inc. 5000 List) and being recognized six times by ICIC, the Initiative for a Competitive Inner City. At Waste Management, each eligible employee receives a competitive total compensation package - Health Care Benefits, Life Insurance, Short Term Disability, Vacation, Personal Days, Stock Purchase Plan, Retirement plan, Tuition Reimbursement and more! Please note that benefits may vary by site. To learn more about Oakleaf Waste Management or to apply for this position, please visit us at www.oakleafwaste.com. Internal candidates must be performing in an above average capacity in their current position, be an employee in good standing and have worked at WM for 12 months. No written or final disciplinary actions of any type within 90 days prior to eligibility of achieving level status. Must meet Level III Essential Duties and Responsibilities and maintain a minimum average value of Meets Most or Exceeds Expectations on the Customer Service scorecard for a twelve -month period. B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required § Ability to work in and/or back-up all incoming call queues (including IBC, Builders Direct and Inbound Account Retention) § Ability to cross train and develop Lead CSR skills § Ability to cross train and develop dispatch skills § Ability to perform IBC, Account Retention, Builders Desk and Dispatch support functions § Excellent verbal, written and analytical skills § Computer skills - MS Office § Typing Skills § Professional phone etiquette § Ability to multi task. § Ability to react well under pressure and treats others with respect § Identifies and resolves problems in a timely manner § Prioritizes and plans work activities § Focuses on solving conflicts and listening to others without interrupting § Is consistently at work and on time § Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards. § Balances team and individual responsibilities and helps build a positive team spirit § Adapts and able to deal with frequent changes in the work environment § Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments. § Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner. V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
For over fifteen years, Oakleaf Waste Management has been committed to revolutionizing the waste services industry with a first-to-market, asset-light business model and proprietary technology that facilitates efficient processing of transactions. As the nation's largest company dedicated to providing outsourced waste and recycling services, we operate a network of Oakleaf-preferred hauling, recycling and waste diversion experts providing service and solutions to the most progressive and environmentally minded companies in North America Oakleaf has been recognized 13 times since 2001 by Inc. Magazine, including being named four times to the Inc. 500 List (now the Inc. 5000 List) and being recognized six times by ICIC, the Initiative for a Competitive Inner City. At Waste Management, each eligible employee receives a competitive total compensation package - Health Care Benefits, Life Insurance, Short Term Disability, Vacation, Personal Days, Stock Purchase Plan, Retirement plan, Tuition Reimbursement and more! Please note that benefits may vary by site. To learn more about Oakleaf Waste Management or to apply for this position, please visit us at www.oakleafwaste.com. |
| Post Date: | 01/18/2012 |
