| Job Description: |
Minimum Requirements:
Requirements/Expectations:
• Education: High School Diploma or demonstrated equivalent combination of education and experience.
• Experience: 3+ year's administrative experience.
• At least 6 months experience in a call center environment.
• Accurate and efficient data entry and follow up skills.
• Friendly, cooperative, customer service-minded attitude; team player.
• Excellent verbal and written communication skills.
• Strong skills in Microsoft Office (Excel, PowerPoint, Word, and Outlook).
• Ability to learn new software quickly.
• Ability to manage and adhere to deadlines and scheduling requirements.
• Ability to adjust and adapt to a constantly changing environment.
• Must have willingness to learn.
• Qualified applicants who are offered a position must pass a pre-employment substance abuse test.
Physical Requirements:
• Requires ability to read and understand information contained in a variety of documents or displayed on a computer screen.
• Requires ability to use a variety of office equipment and to operate a computer keyboard to access databases, send/receive messages, and prepare documents.
• Requires ability to attend meetings throughout the site and travel to other customer, URS, and/or vendor locations in the area.
• Requires the ability to communicate with others on the telephone and in one-on-one or group discussions, meetings and presentations.
• Requires some moving of light to medium weight materials into desks, filing cabinets and other storage locations.
• Some tasks will require repetitive wrist movements.
Special Requirements:
• Coping with demands (stressors) that are associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained.
Preferred Qualifications:
• Experience utilizing CMMS (Maximo) is desirable.
• Familiarity with facilities equipment descriptors such as HVAC, plumbing, and electrical is desirable.
• Relocation assistance is not available.
Job Description:
URS has a Call Center Administrator position available at our client facility in Collegeville, Pennsylvania!
Job Summary:
This position serves primary customer interface for trouble calls at the client facility.
Essential Functions:
• Inputs phone call, e-mail, or hard copy information into a Work Management System.
• Dispatches technicians to perform reactive maintenance work.
• Enters work order information, sets priority, and processes work order from entry through close out.
• Maintains and updates records, reports, files and communication information.
• Performs other administrative duties as assigned.
We invite you to take the next step toward
THE BEST WORK OF YOUR LIFE!
URSCB40
WDXMN EOE M/F/D/V
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