Director, Telecenter Sales Job In , Full Time Jobs In Waste Management

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Job Ref:	12274
Employer:	Waste Management.
City:	Phoenix
State/Province:	Arizona
Country:	United States
Type of Employment:	Full Time
Environmental Categories:	Other
Industries:	Other/Not Classified
Required Education:	Other

Job Description:

I. Job Summary

Directs the development of the Telecenter Sales strategic plans consistent with established corporate strategic plans, and ensures their proper execution.

II. Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Develops and implements a Telecenter Sales operating plan, consistent with the accomplishment of long range established objectives which will enhance operating unit effectiveness and delineate responsibilities and authority.

Directs the activities of one or more Sales Representatives.

Ensures a high level of customer satisfaction on all sales transactions.

Reviews and evaluates the operating unit performance on a continuing basis and establishes proper measures of performance. Ensures team members meet or exceed sales call activity goals for new sales, lead generation and contact productivity.

Counsels managers as to execution of programs, and when necessary provides direction for modification in work plans or implementation of contingency plans in accordance with prevailing business conditions.

Forecasts and recruits qualified candidates for available and/or upgraded Sales Team positions.

Develops and executes ongoing training that provides both formal training and informal coaching sessions to all Sales Representatives. Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed. Updates all Sales Representative reference material as appropriate.

Communicates and maintains the Market Area's pricing and service strategies.

Directs the accurate maintenance of customer records for all customer interactions. This includes prospect data, contracts, orders and service machine documentation.

Develops and implements strategies to up‑sell and cross‑sell to customers via outbound calls. Communicates goals to Sales Representatives.

III. Supervisory Responsibilities

The highest level of supervisory skills required in this job is the management of managerial employees. This includes:

Direct supervision of 9 full-time employees.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Required: Bachelor's Degree, or equivalent experience, in Sales/Marketing, Business Administration or similar area of study, and ten or more years sales experience.

Preferred: Master's Degree, or equivalent experience, in Sales/Marketing, Business Administration or similar area of study, and ten or more years sales experience.

B. Certificates, Licenses, Registrations or Other Requirements

None required.

C. Other Knowledge, Skills or Abilities Required

This position is eligible to participate in sales compensation and recognition programs upon successful completion of training prerequisites and Market Area management approval.

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) part of the work day;

Required to exert physical effort in handling objects less than 30 pounds rarely;

Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;

Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;

Normal setting for this job is: office setting and/or outside sales.

Post Date:

01/24/2012

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