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Proactive Inside Account Representative - Downers Grove, IL Job Details

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Job Ref:  12406
Employer:  Waste Management.
City:  Downers Grove
State/Province:  Illinois
Country:  United States
Type of Employment:  Full Time
Environmental Categories:  Other
Industries:  Other/Not Classified
Required Education:  Other
Job Description: 
As a Fortune 200 company, we are the leading provider of comprehensive waste and environmental services in North America. At Waste Management, green is more than the just the color of our trucks and containers - it is a daily reminder to our more than 40,000 employees across the US and Canada of the important role each of us plays as stewards of the environment. We strive to make a difference for the environment, for communities, and for people. We are strongly committed to a foundation of financial strength, operating excellence, and professionalism.


Currently, Waste Management is seeking strong inside sales people for Proactive Inside Account Representative roles. Read below for more details.


I. Job Summary


Manages the growth of current customers to achieve budgeted sales goals by developing and implementing sound retention strategies and securing contract agreements from previously non-contracted customers.


II. Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.


  • Converts current customers to signed written agreements by providing ongoing education of contract details to existing customers and by obtaining customer contract commitments using sound telephone based negotiation practices

  • Updates and secures customer service agreements.

  • Resolves escalations for customer service within the defined territory

  • Generates revenue growth by utilizing a consultative selling approach in the retention of current Waste Management customers

  • Establishes and maintains a high level of customer satisfaction. Communicates to and works with the Retention Manager to resolve unique customer issues

  • Matches Waste Management services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other Waste Management business opportunities, referring internally as appropriate.

  • Effectively uses Waste Management sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).

  • Acquires in‑depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.

  • Proposes customer solutions that are compliant with appropriate local, state and federal regulations


III. Supervisory Responsibilities


This job has no supervisory duties.


IV. The requirements listed below are representative of the qualifications necessary to perform the job.


A. Education and Experience


Required: High school diploma or GED equivalent plus 1-year non-consumer based industry sales. Internal requirements include 9-months proven success in a position involving customer interaction.


Preferred: 2 years of college coursework plus 2-year non-consumer based industrial sales, commercial sales, or service industry environment that includes: successfully converting customer cancellation requests in order to maintain revenue levels, and/or complex negotiations resulting in signed customer contracts.


B. Certificates, Licenses, Registrations or Other Requirements


None required.


C. Other Knowledge, Skills or Abilities Required


General Competencies Include:


Build Relationships

Communicate With Impact

Demonstrate Professionalism

Make Sound Decisions

Think Strategically

Proficient with Computer and Software Applications

Produce Results

Know the Business

Influence and Negotiate

Manage Work/Time

Use Ethical Practices


V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.


  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) part of the work day;

  • Required to exert physical effort in handling objects less than 30 pounds rarely;

  • Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;

  • Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;

  • Normal setting for this job is: office setting.


02/03/2012

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