| Job Description: |
Minimum Requirements:
Minimum Associate's Degree or two-year Technical School in Computer Science.
At least 3 years of experience in customer support, providing support to customers over all mediums( i.e., email, web and telephone).
Must have experience supporting Microsoft Windows Operating Systems—Windows XP Pro, Windows 7 Pro (32 and 64 bit); installing and supporting Microsoft Office 2003, 2007 and 2010, Outlook 2007 and/or 2010, 2003/2008 AD structure.
Must be able to diagnose computer hardware and software problems, diagnose printer problems, work with vendor support staff and obtain necessary replacement hardware or software updates and patches.
Must be physically able to lift and move standard computer equipment and printers up to 70 lbs.
Customer service oriented with good organization and communication skills; can work in a team environment and adhere to corporate and local IT policy.
Must have working knowledge of Symantec Endpoint, Altiris DS, DNS, DHCP, GPO, Inter-Tel, Polycom, HP equipment.
Must have high attention to detail and strong customer service skills.
Valid driver's license required.
Job Description:
The successful candidate will be accountable to local IT and local office management.
Responsibilities will include:
- General PC hardware and software IT support to over 200 users in three office locations.
- Conduct hardware and software troubleshooting and resolve issue(s) to maintain end user productivity.
- Attend weekly IT collaboration meetings and participate in team projects.
-Work independently on projects and daily work.
- Provide moderate PC training to users to include "how to’s" for software and hardware.
- Configure new computers and add hardware and software as necessary.
- Prepare and maintain installation instructions for all applications.
- Other duties as assigned.
URS does not accept unsolicited resumes from third party agencies or recruiters. No fee will be paid to third parties who submit unsolicited candidates directly to hiring managers. All resumes must be submitted by the applicant to be considered for a position at URS.
For immediate consideration, please submit your resume online at www.urscorp.com and refer to Requisition # URS63645
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URSCB018 EOE M/F/D/V
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