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Strategic Account Manager I - Manufacturing/Industrial -Open To Location Job Details

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Job Ref:  12312
Employer:  Waste Management.
City:  Houston
State/Province:  Texas
Country:  United States
Type of Employment:  Full Time
Environmental Categories:  Other
Industries:  Other/Not Classified
Required Education:  Other
Job Description: 

I. Job Summary


Generates revenue growth by using a consultative selling approach in the acquisition, growth, and retention of Waste Management national accounts. Manages existing business relationships to achieve budgeted sales goals by developing and implementing sound business acquisition and retention strategies, using strong negotiation efforts to grow and preserve business, and securing contract agreements from new customers and previously non-contracted customers.


II. Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.


  • Matches Waste Management services with prospective and current customer needs by demonstrating knowledge of the customers' business, pricing and competition; effectively communicates pricing and service strategies; proactively engages other Waste Management business segment channels, referring business internally, as appropriate.

  • Establishes and maintains a high level of customer satisfaction for accounts. This includes meeting customer acquisition and retention goals. Communicates to and works with the Area Retention Managers to resolve unique customer issues.

  • Reduces loss of accounts by diffusing cancellation requests. Meets or exceeds sales call activity goals for proactive account acquisition and retention.

  • Increases revenue and profitability by executing sound plans on business acquisition and retention calls to improve the customers' service and/or profitability.

  • Acquires in‑depth industry and company knowledge to prepare complex new business proposals and make service recommendations.

  • Proposes integrated waste management solutions that are compliant with appropriate local, state and federal regulations.


III. Supervisory Responsibilities


There are no supervisory responsibilities in this role.
****This position requires 50% travel****


IV. The requirements listed below are representative of the qualifications necessary to perform the job.


A. Education and Experience


Required: Bachelor's Degree, or equivalent experience, in Sales/Marketing, Business Administration or similar area of study, and seven to ten years previous experience.



Preferred: Master's Degree, or equivalent experience, in Sales/Marketing, Business Administration or similar area of study, and seven to ten years previous experience.


B. Certificates, Licenses, Registrations or Other Requirements


None required.


C. Other Knowledge, Skills or Abilities Required


Ability to convert customer cancellation requests in order to maintain revenue levels, and/or complex negotiations skills required.


V. Work Environment


Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.


  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) part of the work day;

  • Required to exert physical effort in handling objects less than 30 pounds rarely;

  • Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;

  • Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;

  • Normal setting for this job is: office setting and/or outside sales.

02/04/2012

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