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Show me jobs like this one| Job Ref: | 12462 |
| Employer: |
Waste Management. |
| City: | Phoenix |
| State/Province: | Arizona |
| Country: | United States |
| Type of Employment: | Full Time |
| Environmental Categories: | Other |
| Industries: | Other/Not Classified |
| Required Education: | Other |
| Job Description: |
I. Job Summary The Lead Closing Inside Sales Representative position receives and closes customer leads from different sources. The Lead Closing Inside Sales Representative is responsible for closing new customer sales utilizing a consultative selling approach, maintaining current customers by utilizing creative problem solving and negotiation skills, handle service changes, and maintain strong customer relationships. Collaborates with a team of Lead Closing Inside Sales Representative to meet and exceed overall team revenue objectives. II. Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
III. Supervisory Responsibilities This job has no direct supervisory duties as required by management. This position does not have hiring/ firing or employee disciplinary authority. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Required: High school diploma or GED equivalent plus 1 year customer service experience. Internal requirements include 6 months proven success with a customer service focused Waste Management role Preferred: 2-years of college coursework plus 6 months phone based customer service experience. Internal candidates must be performing in an above average capacity in their current position, be an employee in good standing and have worked in current position for 6 months. B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required Excellent verbal, written and analytical skills Computer skills - MS Office Typing Skills Professional phone etiquette Ability to multi task Ability to react well under pressure and treats others with respect Identifies and resolves problems in a timely manner Prioritizes and plans work activities Focuses on solving conflicts and listening to others without interrupting Is consistently at work and on time Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards. Balances team and individual responsibilities and helps build a positive team spirit Adapts and able to deal with frequent changes in the work environment Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments. Demonstrates accuracy and thoroughness to meet productivity standards in a timely manner. V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
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| Post Date: | 02/10/2012 |
