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Show me jobs like this one| Job Ref: | 12480 |
| Employer: |
Waste Management. |
| City: | Pompano Beach |
| State/Province: | Florida |
| Country: | United States |
| Type of Employment: | Full Time |
| Environmental Categories: | Other |
| Industries: | Other/Not Classified |
| Required Education: | Other |
| Job Description: |
I. Job Summary The Manager, Inside Commercial Queue has overall responsibility for the channel's operations and employee leadership ensuring a high level of customer satisfaction, customer relations, performance and quality standards. Manages the activities of the Market Area's Inside Commercial Queue and provides an accomplished level of expertise in the sale of Waste Management services over the telephone to customers resulting in additional revenue. Develops and implements appropriate sales and marketing programs to meet current and future customer needs. II. Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
III. Supervisory Responsibilities The highest level of supervisory skills required in this job is the management of supervisory employees. This includes:
Oversees personnel needs of the customer service department including selecting, coaching, and training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions. Review and evaluate supervisors' performance on a regular basis in accordance with guidelines as provided by the People department. Prepare and conduct all interviews for supervisors and trainer vacancies according to Waste Management hiring policies and procedures. IV. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
V. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Required: Bachelor's Degree, or equivalent experience, in Sales/Marketing, Management, Business Administration or similar area of study, and five to seven years of previous experience with at least two years of supervisory or management experience in customer service. Preferred: Master's Degree, or equivalent experience, in Sales/Marketing, Management, Business Administration or similar area of study, and seven to ten years previous experience with at least two years of supervisory or management experience in customer service. B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required · Call center or customer service experience and supervisory/management skills required. · Strong knowledge of customer satisfaction drivers and strategic planning to achieve desired business results · Excellent skills in organization, analytical, prioritization, time management and handling multiple tasks and priorities · Excellent oral and written communications skills · Self-starter who possesses the ability to work cooperatively with a tam of customer service providers and other members of the management team · Experienced and skilled at effectively providing and receiving constructive feedback · Effective facilitative leadership skills and experience leading focused teams · Very good understanding of business processes, tools and techniques required to develop an engaged customer and employee environment |
| Post Date: | 02/11/2012 |
