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| Job Ref: | 8965 |
| Employer: |
Tesla Motors. |
| City: | Dusseldorf |
| Country: | Germany |
| Type of Employment: | Full Time |
| Job Description: |
Service Manager Tesla's goal is to produce a full range of electric cars, from sports cars to mass-market vehicles - relentlessly driving down the cost of electric vehicles. It is currently the only U.S. automaker that builds and sells highway-capable EVs in serial production. Palo Alto, California-based Tesla designs and manufactures EVs and EV powertrain components. Tesla has delivered more than 1850+ Roadsters to customers in North America, Europe and the Asia Pacific Region. Model S, the first premium sedan to be built from the ground up as an electric vehicle, goes on the market in mid-2012. Tesla Motors is looking for an experienced Service Manager to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position is located at our Dusseldorf Service Center however the role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you. More details about the job are listed below: Responsibilities: • Manage service and parts operations at the store level, including scheduling • Supervise day to day operations, control warranty costs and travel expenses • Operate a variety of hand, power, and shop tools • Performs Service Writing and Counsel • Supervise parts administration, orders and Inventory control • Maintain records of time, expenses and materials • Perform equipment inspections, adjustments and certifications • Perform other related duties as assigned • Help maintain cleanliness of vehicles and service center • Effectively handle multiple priorities, organize workload, and meet deadlines • Pick up and deliver customer vehicles using full size van and 20ft trailer Required Knowledge: • Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles including testing, diagnosis, HVAC service, hydraulic, brakes, testing and repair of electronic systems and modules • Operation and maintenance of a wide variety of hand and power tools, shop tools, test equipment • Automotive equipment and servicing methods • Dealer Business Process and Best Practice • ERP and DMS Systems, MS Office Suite Education and Experience: • Degree or Certificate from a University program in Automotive Technology or equivalent experience • 5+ yrs experience in a dealership environment, 7-10 years in the automotive industry • 2-5 years Service Manager experience and 2-5 years Service Advisor experience • Factory Trained Master Status / OEM Training, Hybrid Experience a plus • ASE Master Certification (A1 - A8), ASE Service Consultant Certification (C1) • Certification to repair A/C systems and handle refrigerant • Excellent oral and written communication skills as well as the ability to follow instructions required • Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public • Maintain and perform top level professional integrity and appearance as a service manager |
| Post Date: | 04/21/2013 |
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