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| Job Ref: | 86893BR |
| Employer: |
Earth Tech Inc.. |
| City: | San Jose CA |
| Country: | United States |
| Type of Employment: | Full Time |
| Industries: | Computer/IT Services |
| Job Description: |
Computer System Analyst (Senior) The Computer System Analyst (Senior) reports to a Supervisor and/or Technical Manager and provides senior-level support for a 24x7 LAN and associated applications, peripherals and connectivity in a Tier II service desk environment on a nationwide contract. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently or under immediate supervision. The Computer System Analyst may also serve as a mentor or in a supervisory role to junior level Deskside Technicians and System Administrators. A certain degree of creativity and latitude is required. Travel Requirement: This position may require up to 30% travel. Responsibilities: • Provide senior level support of a 24x7 LAN and associated hardware, applications, users and other equipment both remotely and onsite to include mainframe connectivity and web-based application connectivity. • Troubleshoot and upgrade existing operational environment consisting of Windows Servers 2000/2003 and workstations running Windows XP, and Windows 2000, Active Directory and Exchange. • Provide support of peripheral devices such as PDA's, Blackberry hand held devices and printers • Utilize Veritas Backup Exec and Computer Associates ArcServe Disaster Recovery software • Document all work performed and ability to write clear and effective status reports, problem analysis reports and other ad-hoc reports • Technical support and planning for large projects, operations and special events to include evaluation of wireless and other networking technologies • Work as a member of a large team and use established standard operating procedures in the conduct of daily duties • Coordinate with the Technical Manager to ensure problem resolution and user satisfaction • Install or monitor enterprise installations of new software releases and system upgrades • Evaluate and install patches, and resolve software related problems • Maintain data files and monitor system configuration to ensure data integrity • Utilize the Remedy Action Request System (ARS) to track all service and trouble tickets involving support to end-users • Responsible for all LAN and Desktop related hardware and may be required to conduct physical inventories • Make recommendations, if needed, for approval of major systems installations • Ability to professionally manage client interaction and expectations regarding service delivery efforts • Communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions • Continually seeks opportunities to increase customer satisfaction and deepen client relationships. • Apply basic knowledge of industry trends and developments to improve service to our clients Knowledge and skills: • Advanced knowledge of the latest Network Operating Systems and hardware • Familiarity with LANDesk and experience with BigFix required. • Advanced knowledge of backup software and hardware • Advanced knowledge of Active Directory, Exchange and Enterprise Messaging Software • Familiarity with WAN Devices, circuits, cabling and telephonic and/or communication technology • Working knowledge of commonly-used concepts, practices, and procedures within desktop/LAN environment • Customer interface skills a must. • Ability to communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions Education and work experience: • Bachelors degree preferred • 10 years of related technical experience preferred • MCSE preferred • ITIL certification preferred What We Offer AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer. |
| Post Date: | 05/19/2013 |
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