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| Job Ref: | 11209 |
| Employer: |
Tesla Motors. |
| City: | Basel |
| Country: | Switzerland |
| Type of Employment: | Full Time |
| Job Description: |
Service Manager, Basel Tesla's goal is to accelerate the world's transition to electric mobility with a full range of increasingly affordable electric cars. California-based Tesla designs and manufactures EVs, as well as EV powertrain components for partners such as Toyota and Daimler. In Q1 of 2013 Tesla has delivered more than 10,000 electric vehicles to customers in 31 countries. Tesla's Model S is the world's first premium sedan designed and engineered from the ground up as an electric vehicle and was named Automobile Magazine's 2013 Automobile of the Year® and Motor Trend's prestigious 2013 Car of the Year®. The Role Tesla Motors is looking for an experienced Service Manager to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the technical and business acumen, but also the ability to provide a strong level of customer service. This position is located at our Basel Service Centre however the role will require travel as needed and directed by management. Responsibilities: • Supervise day to day operations, control warranty costs and travel expenses • Manage service and parts operations at the store level • Performs Service Writing and Counsel • Train, mentor team, Maintain records of time, expenses and materials • Perform equipment inspections, adjustments and certifications • Perform other related duties as assigned • Help maintain cleanliness of vehicles and service center • Effectively handle multiple priorities, organize workload, and meet deadlines • Pick up and deliver customer vehicles using full size van and 20ft trailer (? Can this be removed?) • Manage the running of the business Requirements • Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles including testing, diagnosis, HVAC service, hydraulic, brakes, testing and repair of electronic systems and modules • Operation and maintenance of a wide variety of hand and power tools, shop tools, test equipment • Automotive equipment and servicing methods • Dealer Business Process and Best Practice • ERP and DMS Systems, MS Office Suite Education and Experience: • Degree or Certificate from a University program in Automotive Technology or equivalent experience • 5+ yrs experience in a dealership environment, 7+ years in the automotive industry • 2-5 years Service Manager experience and 2-5 years Service Advisor experience • Factory Trained Master Status / OEM Training, Hybrid Experience a plus • ASE Master Certification (A1 - A8), ASE Service Consultant Certification (C1) • Certification to repair A/C systems and handle refrigerant • Excellent oral and written communication skills as well as the ability to follow instructions required • Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public • Maintain and perform top level professional integrity and appearance as a service manager •Experience of Microsoft packages (Excel, Word, PowerPoint and Outlook.) Tesla Motors is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law. A EU passport or work permit is required for this position. |
| Post Date: | 05/30/2013 |
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