| Job Description: |
Minimum Requirements:
• Bachelors of Science in one of the following disciplines: Engineering, Physics, Information Technology, Business Computer Science, and/or related experience, and/or a quantitative graduate degree or professional certification, which demonstrate the ability to perform this role
• Minimum four years experience in control room operations
• Virginia driver's license in good standing
• General knowledge of Intelligent Transportation Systems (ITS) and traffic engineering principles and standards
• Skilled in the use of Advanced Traffic Management Systems (ATMS) applications
• Skilled in report writing, technical writing, management team presentations, spreadsheet analysis, and interoffice communication
• Ability to be calm and effective under pressure and in a variety of work conditions
• Ability to coordinate real time activities and initiate immediate priorities, for self and support staff
• Ability and willingness to work alternate work schedules and be on-call 24 hours/day
• Skilled in standard software applications such as Microsoft Office (Word, Excel, Power Point, Access, Outlook)
• Radio and phone communications experience
• Geographic familiarity with regional arterial and interstate road network
• Qualified applicants who are offered a position must pass a pre-employment substance abuse test
NOTE: This position is designated as essential and, as such, all duties associated with this job are required during emergency situations which may include but are not limited to inclement weather, disaster response and emergency operations. VDOT/Contract Management will determine when essential positions are required. Valid driver's license is required. DMV records check by the Department is required. Criminal History Records Check and Fingerprint check is required.
Job Description:
• Responsible for all activities related to the day-to-day function of the Traffic Operations Control (TOC) operations group, inclusive of the control room, Safety Service Patrol, and operations analyst staff. Acts as the primary point of contact, on-site, for the client agency.
• Responsible for the organizational management and direct supervision of the TOC operations staff, facilitating a cohesive and balanced operation.
• Hiring manager for all TOC operations staff. This includes reviewing applicant resumes, conducting interviews, and recommending candidates for hire/advancement.
• Administrative functions, including: producing weekly and monthly hours worked reports, invoice processing, shift scheduling, liaising with URS corporate management, staff recruitment, training, payroll processing, personnel performance reviews, and conflict resolution.
• Oversees development and maintenance of operations manuals and/or standard operations guidelines. This includes development and maintenance of other client deliverables such as training plans and SSP equipment lists.
• Develop and maintain routine personnel performance assessments.
• Maintain 24/7 awareness of the control room's equipment status, coordinating service failures with field maintenance and information technology staff to ensure maximum system availability.
• Coordinate with client on citizen issues related to complaints, inquiries, and public information requests.
• Share (or assume) responsibilities with (for) the client for TOC public relations activities such as: TOC public outreach efforts, facility tours, presentations, and Traffic Incident Management (TIM) team meetings.
• Routinely report to client and company stakeholders on the operation's efficiency and effectiveness in providing regional traffic management, traveler information, incident management, traffic signal operations, and active vehicle detection systems. Prepare regular reports on the performance of the system based on pre-determined measures of effectiveness.
• Assist in maintaining freeway operations by: guiding essential control room operation decisions, developing special event response plans, participating in post-incident analysis exercises, and by ensuring that staff resources are being tasked in an impactful manner.
• Responsible for the comprehensive training and auditing of the operations staff.
• Effect staff meetings, as required.
• Participate in meetings, seminars, conferences, and committees as appropriate and assigned by the client.
• Write and maintain technical documents, including but not limited to: the TOC Operations Manual/Standard Operations Procedures, TOC training programs, SSP Operations Manual/Standard Operations Procedures, SSP training programs, and other projects that may be assigned by the client.
• Serve, eventually, as a subject matter expert for the client and URS on TOC control room operations, freeway incident management, operations statistical analysis, and field maintenance practices.
The responsibilities of this position include, but are not limited to those listed above.
EOE M/F/D/V
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