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| Job Ref: | 11197 |
| Employer: |
Tesla Motors. |
| City: | Rotterdam |
| Country: | Netherlands |
| Type of Employment: | Contract |
| Job Description: |
Service Advisor, Antwerp Tesla's goal is to accelerate the world's transition to electric mobility with a full range of increasingly affordable electric cars. California-based Tesla designs and manufactures EVs, as well as EV powertrain components for partners such as Toyota and Daimler. In Q1 of 2013 Tesla has delivered more than 10,000 electric vehicles to customers in 31 countries. Tesla's Model S is the world's first premium sedan designed and engineered from the ground up as an electric vehicle and was named Automobile Magazine's 2013 Automobile of the Year® and Motor Trend's prestigious 2013 Car of the Year®. Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service . This position is based at our Rotterdam Service Location. Responsibilities • First point of contact for any customer queries. Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention • Return missed phone calls and emails promptly • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention • Accurately record issues and data into Dealer Management System. • Conduct Transactions w/ systems; walk customer through correction and provide summary. • Coordinate the pickup, cleaning, and delivery timing of every vehicle with each customer. • Maintain records of time, expenses and materials, write invoices. • Communicate estimated completion time, regular updates and follow through on each customer vehicle •Handling and receiving monies •Closing debt and controls •Perform other related duties as assigned Requirements • 1-3 yrs experience in the automotive industry, 2-5 years customer service experience • ASE Service Consultant Certification (C1) • Excellent oral and written communication skills as well as the ability to follow instructions required • Maintain and perform top level professional integrity and appearance as a service advisor • Degree or Certificate from a University program in Automotive Technology a plus. • Dealer automotive service experience a plus. •Experience of Microsoft packages (Excel, Word, PowerPoint and Outlook.) Tesla Motors is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law. A EU passport or work permit is required for this position. |
| Post Date: | 06/04/2013 |
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