| Job Description: |
Minimum Requirements:
• Bachelor's degree or demonstrated equivalent.
• 5 years of experience in managing service center operations or grants administration. A combination of education and relevant experience will also be considered.
• Strong managerial skills, ability to juggle multiple high-priority tasks, make resource adjustments as required to accommodate customer demand.
• Basic computer literacy required.
• Excellent customer service, written and verbal communication skills are required.
• Ability to work in a high demand/volume environment.
• HUD grant compliance experience.
Job Description:
Do the best work of your life!
The IE Division of URS is actively seeking creative, highly talented Grants Administration Management Specialists for immediate employment. This position will be physically located in New York City, however the positions is based out of our Germantown, MD office. URS is proud to provide our employees with exciting, challenging projects.
The Grants Administration Management Specialists are expected to provide services including, but not limited to, the following:
* Provide daily direction of grant and grant registration intake activities
* Schedule Housing Recovery Specialists, Customer Service Representatives and Quality Assurance Specialists to ensure full coverage of Housing Recovery Centers during open hours and to fulfill responsibilities within agreed upon timeframes.
* Engage with Housing Recovery Specialists to develop a strategy for special needs and challenging cases.
* Address issues that are elevated from Customer Service Representatives.
* Offer training and support to Housing Recovery Specialists, Customer Service Representatives and Quality Assurance Specialists as needed.
* Aggregate Customer Operations data for tracking against performance metrics, reporting and compliance monitoring.
URS is a leading provider of engineering, construction and technical services for public agencies and private sector companies around the world. The Company offers a broad range of planning, engineering and architectural design, environmental, construction, program and construction management, systems integration, operations and maintenance, management and a wide range of specialized technical services for the U.S. federal government, state and local government agencies, Fortune 500 companies and other multinational corporations. We provide services for transportation, hazardous waste, industrial infrastructure and process, petrochemical, general building, water/wastewater, military facilities and equipment platforms, and defense and security programs.
For immediate consideration, please submit your resume online at www.urscorp.com and refer to Requisition # IE80596
URSCB018
EOE M/F/D/V
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