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ECOM Order Fulfilment Supervisor Job Details

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Job Ref:  32869
Employer:  The Body Shop.
Type of Employment:  Full Time
Required Education:  High School Diploma
Job Description:  ECOM Order Fulfilment Supervisor

Are you looking for a dynamic role with a dynamic company? If so The Body Shop is the organization for you! The Body Shop International plc is the original, natural and ethical beauty brand, with more than 2,600 stores in over 60 markets worldwide.


Against animal testing
Every one of our products is animal cruelty free and vegetarian. In fact we were the first international cosmetics brand to be recognized under the Humane Cosmetics Standard for our Against Animal Testing policy.

For trading fairly
We believe in fair trade to such an extent, that over 20 years ago we set up our own fair trade program, called Community Trade. We believe this level of commitment to trading fairly is unique in the cosmetics industry. Community Trade now works with over 30 suppliers in more than 20 countries, providing over 25,000 people across the globe with essential income to build their futures. Most of our products contain Community Trade ingredients.

Our five core values
The Body Shop is a leader in promoting greater corporate transparency, and we have been a force for positive social and environmental change through our campaigns around our five core Values: Support Community Trade, Defend Human Rights, Against Animal Testing, Activate Self-Esteem, and Protect Our Planet.

Our charitable foundation
We also have our own charity, The Body Shop Foundation. Launched in 1990 (registered charity no. 802757) we give financial support to pioneering, frontline organizations that otherwise have little hope of conventional funding. The Foundation's focus is to assist those working to achieve progress in the areas of human and civil rights, environmental and animal protection.

Why work for The Body Shop?
We offer a challenging, fun and rewarding work environment, competitive compensation and benefits package, global
career opportunities, and a work / life balance.

We are looking to hire an ECOM Order Fulfilment Supervisor. The ECOM Order Fulfilment Supervisor will supervise designated operations within the ECOM (DC04) operation while ensuring that high performance standards are maintained.

Key Responsibilities :



  • Manage the day-to-day E-Commerce order fulfillment operations, including pickface replenishment, picking, packing and shipping of all orders in a manner that meets or exceeds SLAs in delivery, accuracy and damages.

  • Monitor inventory accuracy and manage individual and process performance to meet target KPIs.

  • Coordinate staff requirements to ensure accurate completion of workloads within agree timescales and work volumes.

  • Manage employee reviews including KPI performance, performance reviews, absence management and other meetings, as necessary.

  • Uses relevant IT tools including SAP, Excel, Word, Email and T&A to maximize productivity and efficiency within role.

  • Works cross functionally to assist other team supervisors in the performance management of their teams.


Qualifications and Requirements :




  • 4 years (minimum) of distribution or manufacturing supervision.

  • Experienced in Six Sigma and lean projects

  • Background in warehouse safety, fork lift training, and fork lift records maintenance and fleet management.

  • 2 years of experience in managing an E-Commerce order fulfillment operation (including order fulfillment, bin sorting and dispatch).

  • High School Diploma required, but a college degree is preferred

  • Strong coaching skills

  • Good verbal, numerical and written communication skills

  • Distribution & Warehouse management experience.

  • Strong background in root cause analysis and corrective action.


The above information has been designed to indicate the general nature and level of work performed within this career opportunity. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualification required of the ECOM Order Fulfillment Supervisor.

If you have the experience mentioned above and are excited about our opportunity, please click "Apply Now".

The Body Shop International plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.



06/26/2013

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