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Facilities Call Center Representative - Houston, Texas Job Details

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Job Ref:  52569BR
Employer:  CH2M Hill.
City:  Houston
State/Province:  TX
Country:  United States
Type of Employment:  Full Time
Job Description: 

CH2M HILL Facilities Customer Service Representative Careers - Houston, Texas

The challenge? Help deliver safe, reliable and extremely competitive integrated facilities management services that focus on enhancing the life-cycle and performance output of our clients' assets. Our Facilities CSR jobs provide you with an opportunity to work as a part of a team providing facilities service support at client's sites in Houston, Texas. Each day, you will represent CH2M HILL and our client as you receive and manage service requests. You should be a self motivated professional with a minimum 2 years customer service experience and have a desire to grow personally, as well as professionally, with each Facilities CSR job.

Our Facilities Customer Service Representatives:

  • Receive service request via phone/email/fax/work order system.
  • Perform duties related to scheduling of public conference rooms.
  • Enter near miss incidents into order system.
  • Follow up on all assigned work activities and status as required.
  • Demonstrate superior customer service while demonstrating a friendly and cooperative attitude.
  • Demonstrate flexibility in satisfying customer demands at all times.
  • Know, understand and periodically review and adhere to all standard process guidelines as defined in the Call Center Protocol Manual.
  • Take direction from Team Lead and Management as required.
  • Display a positive, professional, team player attitude.
  • Have the ability to multi-task and are very detail-oriented.
  • Have the ability to learn new information in a continuously changing environment. Have strong problem solving skills and quick decision-making skills.

Basic Qualifications

    • HS Diploma or GED
  • 2 years experience in customer service, and 2 years experience utilizing MS Word, Excel and Outlook

Degree Required

High School or GED

Certifications Required

None

What you will find

At CH2M HILL, the greatest challenges provide the biggest rewards. Each day, your drive and creative ideas will be providing solutions that help build a better tomorrow. Whether it is the pride that comes with accomplishment, personal growth or making a difference in the world, you will discover true success in a career that brings out the best in you at CH2M HILL. Ready? Let's get to work. Developing People through Challenging Projects CH2M HILL is an Equal Opportunity Employer.
07/03/2013

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