Actions
Show me jobs like this one
| Job Ref: | 33294 |
| Employer: |
The Body Shop. |
| City: | Littlehampton |
| Type of Employment: | Full Time |
| Required Education: | Other |
| Job Description: |
Based in our International Head Office in Littlehampton, West Sussex, the International Finance Team have a new vacancy for a Financial Shared Services Customer Service Manager. This role leads a team of 35 finance shared service professionals, with two direct line reports and will be instrumental during this phase of departmental transformation. Role Definitions Key Job Accountabilities: • Oversee the compliance of all FSS processes internationally to ensure timely and accurate processing of transactions and key deliverables • Responsible for designing and implementing appropriate Service Level Agreements, Key Performance Indicator reports and Control Dashboards for FSS • Advise and support Zone and Market leadership teams with FSS process improvement initiatives, including, but not limited to internal control enhancements and IT platform developments impacting FSS • Manage and lead multiple International FSS projects, as required • Advise the Group and BSI Senior Management team on workable solutions in respect of the Group norms for FSS • Manage and coach a large team Other • Commercially controls spend within your specific remit, working creatively and in a SMART way to reduce both overall costs whilst increasing efficiency • To perform other related duties as assigned or requested • Responsible for maintaining the ethical standards of The Body Shop including minimising the environmental, health and safety risks in the workplace and responsible for reporting potential risks, real accidents and near misses to relevant managers • Champions, supports and participates in The Body Shop's Values and Campaigns Personal requirements for role Experience: • Previous leadership experience in and international or financial shared services environment • Previous experience in developing and implementing FSS "best practices" e.g. Service Level Agreements, Key Performance Indicator reporting, Control Dashboards essential • Experience of being the Finance Lead on cross-functional projects essential • Experience of managing relationships with senior stakeholders (Zone Finance Directors and IT Senior Managers) essential • Internal Control / Audit experience desirable • Able to demonstrate deep knowledge of business processes within the SAP R/3 • Self-motivated and process driven, with experience of working in a fast paced environment, working to tight deadlines alone or as part of a team • Attention to detail with a strong analytical and problem-solving ability • Ability to effectively prioritise workloads and work to deadlines, either alone or as part of a team • Ability to negotiate and influence key business stakeholders at all levels Qualifications: • ACA/ACCA/CIMA/CPA or equivalent desirable • Project Management qualification Prince 2 or equivalent desirable The Body Shop International plc, the natural and ethical beauty brand, is uncompromising in its adherence to its Values. We strive for the perfect marriage of creative, innovative and effective products with strong integration of our Values. This continues to differentiate our Brand for 300 million customers worldwide, transgressing cultural and national points of difference everywhere. We have over 2,700 stores in over 66 countries and territories worldwide. We continue to reach out to customers around the world through opening new stores, launching e-commerce sites, opening sub-franchise businesses and identifying selective wholesale in new markets plus adding new Global Travel Retail locations around the world. Natural, sensorial and ethical: these are truly the Values that resonate with consumers in the 21st century and this is perfectly aligned with the Brand Values that have been in place at The Body Shop for more than 35 years. We also have our own charity, The Body Shop Foundation. Launched in 1990 (registered charity no. 802757) we give financial support to pioneering, frontline organisations that otherwise have little hope of conventional funding. The Foundation's focus is to assist those working to achieve progress in the areas of human and civil rights, environmental and animal protection. Find out more about our parent company online at: http://www.loreal.co.uk The Body Shop International plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. |
| Post Date: | 07/03/2013 |
|
|
