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Job Ref:	12465
Employer:	Tesla Motors.
City:	Amsterdam
Country:	Netherlands
Type of Employment:	Contract

Job Description:

European Order Administrator

About Tesla

Palo Alto, California-based Tesla Motors designs and manufactures Electrical Vehicles and EV powertrain components. Tesla's goal is to produce a full range of electric cars from sports cars to mass-market vehicles and we are determined to decrease the cost of electric vehicles. We have designed, produced and delivered Tesla Roadsters to customers in North merica, Europe and Asia Pacific. Model S, the world's first premium electric sedan is now being rolled out world-wide.

The Role

The Order management team will be the link between our in-store Retail operations, EU HQ Product Specialists, the Delivery team, Fleet and the North America-based Tesla production facilities, ensuring cars are delivered on time and according to the correct customers' specifications. This team will also be interfacing with our Financial departments on a daily basis and be responsible for a correct handling of the administrative duties involved in the hand-over of the car to the customer.

Responsibilities

Handle administrative tasks as required during the Order and Reservation processes.
Escalate matters that require senior management concurrence in a timely manner to line management.
Collect information on delivery performance and accuracy.
Utilise, update and maintain the integrity and adequacy of information in Tesla's CRM and ERP systems.
Ensure Tesla meets its obligations and commitments towards customers and offer them the best customer experience possible.
Follow up on the necessary documents involved in the hand-over of the car to the customer.
Liaising with key-interfacing departments including the Finance department to ensure timely invoicing.
Perform ad-hoc duties as assigned by line management.

Requirements

Strong team-player.
Excellent Communication skills, both oral and written.
IT literate. Experience with MS Office required.
Relevant Administrative experience preferred.
Advanced English required. Additional European Languages preferred.
Ability to prioritize effectively and handle shifting priorities.
Attention to quality and detail.

Tesla Motors is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, colour, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law. A EU passport or work permit is required for this position.

Post Date:

07/18/2013

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