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| Job Ref: | 86774BR |
| Employer: |
Earth Tech Inc.. |
| City: | Los Angeles |
| State/Province: | CA |
| Country: | United States |
| Type of Employment: | Full Time |
| Industries: | Computer/IT Services |
| Job Description: |
Position Title: LAN/ Deskside Technician Support Reports to: Program Manager Position Location: LOS ANGELES, CA Position Overview: The LAN/Deskside Technician reports to the Supervisor and/or Technical Manager and provides junior-level support for a 24x7 LAN and associated applications, peripherals and connectivity in a Tier II service desk environment on a nationwide contract. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently or under immediate supervision. Travel Requirement: This position may require up to 30% travel. Responsibilities: • Provide direct technical support to end-users for all IT related issues both hardware and software • Under supervision, provide support to monitor, install and perform maintenance on personal computers, laptop computers, software, and the networks • Timely respond to system user requests for assistance • Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs • Support also includes: install and provide basic support for approved PC software; upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs • Troubleshoot/upgrade existing operational environment consisting of workstations running Windows XP and Windows 2000 associated file and print servers running Windows 2000/2003 Active Directory, Exchange and Enterprise Messaging software. Peripheral devices consist of PDA's Blackberry hand held devices and printers • Utilizes Veritas Backup Exec and Computer Associates ArcServe Disaster Recovery software • May work with Network Operations Center to troubleshoot complex LAN/WAN issues • Document all work performed and possess ability to write clear and effective status reports • In a subordinate role, provide technical support for large projects, operations and special events • Coordinate with senior technical personnel to ensure problem resolution and user satisfaction • Utilize the Remedy Action Request System (ARS) to track all service and trouble tickets involving support to end-users • Responsible for all LAN and Desktop related hardware and may be required to conduct physical inventories • Communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions • Continually seek opportunities to increase customer satisfaction and deepen client relationships. Knowledge and skills: • Junior level knowledge of the latest Network Operating Systems and hardware • Junior level knowledge of backup software and hardware • Junior level knowledge of Active Directory, Exchange and Enterprise Messaging Software • Familiarity with WAN Devices, circuits, cabling and telephonic and/or communication technology • Knowledge of commonly-used concepts, practices, and procedures within the Deskside environment • Ability to communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions Education and work experience: • Bachelors degree preferred • 3 or more years of related technical experience preferred • MCSE preferred • ITIL certification preferred Clearance Required: Background Investigation and up to Top Secret. What We Offer AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer. |
| Post Date: | 07/22/2013 |
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