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| Job Ref: | 88985BR |
| Employer: |
Earth Tech Inc.. |
| City: | Seattle |
| State/Province: | WA |
| Country: | United States |
| Type of Employment: | Full Time |
| Industries: | Computer/IT Services |
| Job Description: |
Location: Seattle, WA The System Administrator reports to a Supervisor and/or Technical Manager and provides mid- level support for a 24x7 LAN and associated applications, peripherals and connectivity in a Tier II service desk environment on a nationwide contract. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently or under immediate supervision. A certain degree of creativity and latitude is required. Travel Requirement : This position may require up to 30% travel. Responsibilities: • Support a 24x7 LAN and associated applications. • Provide direct technical support to end-users for all IT related issues both hardware and software • Troubleshoot/upgrade existing operational environment consisting of workstations running Windows XP, and Windows 2000 associated file and print servers running Windows 200/2003, Active Directory, Exchange and Enterprise Messaging software • Support of peripheral devices include PDA's, Blackberry hand held devices and printers • Utilizes Veritas Backup Exec and Computer Associates ArcServe Disaster Recovery software • Work with Network Operations Center to troubleshoot complex LAN/WAN issues • Diagnose, troubleshoot and resolve minor LAN related issues • Document all work performed and possess ability to write clear and effective status reports • In a subordinate role, provide technical support for large projects, operations and special events • Work as a member of a large team and use established standard operating procedures in the conduct of daily duties • Coordinate with senior technical personnel to ensure problem resolution and user satisfaction • Install or monitor enterprise installations of new software releases and system upgrades • May evaluate and install patches, and resolve software related problems • Maintain data files and monitor system configuration to ensure data integrity • Utilize the Remedy Action Request System (ARS) to track all service and trouble tickets involving support to end-users • Responsible for all LAN and Desktop related hardware and may be required to conduct physical inventories • Communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions • Continually seek opportunities to increase customer satisfaction and deepen client relationship • Apply basic knowledge of industry trends and developments to improve service to our clients Knowledge and skills: • Intermediate knowledge of backup software and hardware • Intermediate knowledge of the latest Network Operating Systems and hardware • Intermediate knowledge of Active Directory, Exchange and Enterprise Messaging Software • Familiarity with WAN Devices, circuits, cabling and telephonic and/or communication technology • Working knowledge of commonly-used concepts, practices, and procedures within the Support/LAN environment • Ability to communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions Education and work experience: • Bachelor's degree preferred • 5 years of related technical experience preferred • MCSE preferred • ITIL certification preferred Clearance Required: Background Investigation and up to Top Secret What We Offer AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer. |
| Post Date: | 07/22/2013 |
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