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| Job Ref: | 2013-3277 |
| Employer: |
SunPower. |
| City: | Manila |
| Country: | Philippines |
| Job Description: |
Overview: Do you want to make a bigger impact on the world? SunPower's vision is to change the way the world is powered, and we are doing that every day with a brilliant, passionate and driven team. SunPower is widely recognized as the global leader in high-efficiency solar for residential, commercial and utility markets. We operate in North America, Europe, Asia and Australia and are seeking talented people to join us in building a global clean energy future. SunPower is committed to the success of our company, our employees and the communities around the world that need us most. We support our employees' commitment to their communities through a culture of volunteerism, and through The SunPower Foundation, which makes grants to green initiatives throughout the world. As a company, we operate with the highest sustainability standards. In an industry that is reshaping the world's energy future, there's no better place to be than SunPower. Summary of Role: Essential Duties and Responsibilities ? Monitor systems availability and performance ? Respond to systems outages and alarms ? Manage incidents and escalate to Level of support. ? Assist helpdesk with advanced customer support issues/questions escalated from Level I support. ? Provide troubleshooting for servers, and network devices. ? Respond to issues raised by business partners and service providers ? Process daily NOC tasks, functions and batch processing. ? Perform and assist with network maintenance and testing. ? Notify end users, affected partners, and service providers of outages and/or maintenance schedule. ? Commission/decommission components for monitoring ? Handle inbound customer calls and general inquiry ? Prepare reports ? Maybe assign to lead a shift Education and Experience ? College degree with related technology experience ? Minimum 1 year of working experience in a service desk or NOC environment Qualifications ? Experienced in networking, Cisco devices (data and voice) ? Experienced in Windows Server administration ? Experienced in monitoring tools ? HP OVO, Nagios, Cacti, MRTG, etc. ? Knowledge in Linux ? Knowledge in scripting ? Ability to work flexible shift schedules ? Ability to call support ? Good communication skills (written and verbal) ? Must have strong analytical skills Work Shedule ? Various shifting schedule ? day, night, weekends, and holidays. Reporting ? Reports to NOC Team Lead ? Work with Helpdesk ? Work with SunPower technical support around the globe ? Work with service providers Minimum Requirements: Familiar with NOC functions |
| Post Date: | 07/25/2013 |
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