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| Job Ref: | 2013-3479 |
| Employer: |
SunPower. |
| City: | Austin |
| State/Province: | TX |
| Country: | United States |
| Job Description: |
Overview: Do you want to make a bigger impact on the world? SunPower's vision is to change the way the world is powered, and we are doing that every day with a brilliant, passionate and driven team. SunPower is widely recognized as the global leader in high-efficiency solar for residential, commercial and utility markets. We operate in North America, Europe, Asia and Australia and are seeking talented people to join us in building a global clean energy future. SunPower is committed to the success of our company, our employees and the communities around the world that need us most. We support our employees' commitment to their communities through a culture of volunteerism, and through The SunPower Foundation, which makes grants to green initiatives throughout the world. As a company, we operate with the highest sustainability standards. In an industry that is reshaping the world's energy future, there's no better place to be than SunPower. Summary of Role: SunPower is seeking a Customer Experience Manager (CEM) to act as the voice of the customer for SunPower's North America Business. The CEM reports to the Director,Customer Experience and Insights and will be responsible for ensuring the SunPower Customer Experience compliments the best-in-class quality of SunPower's products. This role is critical to the Customer Strategy at SunPower to bring the SunPower experience to life for our customers. The CEM will represent our customers throughout SunPower to ensure their view is understood and employees at all levels understand the impact of decisions on our customers. The CEM will build the roadmap to support the branded SunPower experience. While primary focus will be SunPower's end residential customers, additional efforts supporting our commercial and utility business are in scope for this role. Additionally, the CEM will be responsible for reducing customer pain points primarily by thoroughly understanding their challenges, determining root cause drivers, and then defining and communicating a roadmap of initiatives to address these root causes. You'll be expected to act quickly, to take ownership of the solutions, get buy-in from key stakeholders, and to dive deep to get the improvements in place. Presenting the results to senior leadership and considering how to extend the knowledge you've gained to other teams will be required. The ideal candidate is highly analytical, curious, able to identify and tell a story with data, and a self-starter who is a fast learner. You will be obsessed with creating and delivering projects that truly impact the customers' experience. You should have experience in creating business requirements and driving improvements. You must have a proven ability to multi-task, prioritize, and thrive in an ambiguous and fast-paced environment ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned): Understand our Customers
QUALIFICATIONS
OTHER PERTINENT INFORMATION - This role will be located out of our Austin, TX office - Expect minimal travel, less than 10% - This is an individual contributor role, but will have 1-2 dotted line reports |
| Post Date: | 07/25/2013 |
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