| Job Description: |
General Summary:
The Metro TMS Supervisor (Supervisor) acts as a strategic business partner to provide Whole Food Market (WFM) Stores and Facilities with Team Member Services (Human Resources) support. This position will provide support for Store/Facility Team Member Services Leads (TMSL) and Store/Facility Leadership in Team Member Services (TMS) functional areas as a daily partner as well as during new store openings, relocations and remodels. The Supervisor will be responsible for ensuring metro scheduling coverage, training and ongoing development of TMSLs and TMS Senior Specialists (Sr. Specialist), and will actively oversee the roll out and execution of Regional and Global TMS programs and initiatives. This position oversees efficient and successful execution of regional recruiting strategy, safety and workers compensation administration, record keeping and compliance in a Metro (Portland, OR; Seattle, WA; Vancouver, BC) within the Pacific Northwest Region. Professionalism, integrity, confidentiality, and a warm, caring demeanor are necessary to successfully execute this position.
Essential Duties and Responsibilities include the following. Other duties may be assigned as needed:
- Train, mentor and develop TMSLs and Sr. Specialists to ensuring consistency of TMS functional execution and support. Provide back-up in all TMS functional areas (including payroll) as needed in assigned Metro area.
- May assist with performance evaluations, accountability and recruiting for TMS Team Members.
- Provides partnership to Store and Facility Leadership in assigned Metro area in all TMS functional areas, including recruiting, leadership development, TM relations, safety and risk, benefits and compensation.
- Establish and maintain business partnerships with key stakeholders including but not limited to Store/Facility and Regional Leadership, Regional TMS (including Learning and Development, Safety and Risk, and Administrative Teams) and Store/Facility TMS.
- Communicate and interpret policies and procedures with TMSLs, Sr. Specialists and Store/Facility Leadership in assigned Metro area.
- Assist with facilitation of TMS trainings, Metro TMS meetings and Regional TMS meetings
- Conducts TMSL assessments, education, and/or re-trainings as assigned
- Coordinate scheduling coverage for TMS Operations in the assigned Metro to ensure clear and consistent coverage for weekends, vacations, leaves of absence, and transition periods.
- Maintain comprehensive knowledge of Provincial, Federal and State Wage and Hour Laws as well as relevant regulatory rules specific to each State and Province within the Pacific Northwest Region.
- Ensure compliance with Provincial, Federal and State Laws, standards and requirements, including but not limited to: SOX, OSHA, HIPAA, employment eligibility, and record keeping requirements.
- Maintain strict confidentiality and professionalism at all times.
- Comply with all HR professional standards, policies and procedures as well as Whole Foods Market policies and procedures.
- Coordinate and oversee Metro job fairs for ongoing recruitment support and new-store openings; provide location specific recruiting support as assigned.
- Oversee compilation of Metro TMS Metrics, ongoing audits and reports queries for each location as defined by the Regional TMS Team.
- Approve Leave of Absence requests, separations, and requests for reasonable accommodation in assigned Metro.
- Partner with Store/Facility Leadership, Regional TMS and TMSL to coordinate and administer internal investigations, including LPI investigations.
- Regional Project lead responsibilities in assigned TMS functional area.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
- Adaptability - Adapts to changes in the work environment; successfully manages competing demands; changes approach or method to best fit the situation; demonstrates flexibility in order to manage frequent change, delays, or unexpected events; able to function well in an environment with a high level of ambiguity.
- Analysis and Critical Thought " Able to understand, evaluate and interpret large amounts of information; applies knowledge and learning to each individual situation; applies critical thinking in decision making; able to confidently navigate new situations while applying applicable past learning; identifies best practices and consistencies after careful analysis and evaluation.
- Communication " Speaks professionally, clearly and persuasively, including in difficult situations; provides constructive feedback; listens and clarifies as needed; responds well to questions; writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
- Customer Service - Responds promptly to internal customer needs; solicits internal customer feedback to improve services; responds to requests for service and assistance; meets commitments.
- Decision Making " confidently makes decisions; recognizes the value in consensus, command or consultative decisions and can skillfully identify the most appropriate type of decision necessary; can be relied upon to seek out feedback, input or resources when necessary.
- Diversity and Inclusion " Demonstrates a fundamental respect for each individual; shows respect and sensitivity for cultural differences; promotes a workplace that is free of harassment and discrimination; embraces inclusion; knowledge of EEO policy.
- Human Resources Expertise " serves as a subject matter expert in all TMS/HR functional areas; demonstrates ability to interpret and execute HR programs and business processes; able to consistently interpret and analyze relevant policies, rules and laws while ensuring individual determination.
- Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; demonstrates a consistently calm and confident demeanor; open to change and the ideas of others; demonstrates emotional intelligence.
- Leadership " Effectively establishes and maintains stakeholder relationships; effectively and reliably represents subject matter expertise; develops and executes priorities through partnership, empowerment, collaboration and delegation; highly trusted; confidently makes decisions and recognizes the balance of collaboration and decision making; can effectively secure buy-in from a variety of business partners and stakeholders, including members of leadership.
- Organizational Support - Follows policies and procedures; supports organization's culture, purpose, Principles, and Core Values; aligns HR business partnership and support with core business operational objectives; demonstrates knowledge of core business practices.
- Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; identifies and plans for additional resources; sets and follows through with goals and objectives.
- Presentation Skills " Ability to effectively deliver presentations to both small and large groups; confidently leads meetings with peers and leaders; commands attention.
- Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; innovative and creative in the development of alternative solutions.
- Professional and Ethical Behavior - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of status or position; maintains strict confidentiality; acts as a model of integrity in all situations; refrains from gossip.
- Relationships " Builds and maintains professional partnerships built on competence and trust; prioritizes the establishment and maintenance of professional relationships and partnerships; fosters empowerment and teamwork; identifies and maintains a network of peers and resources.
- Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; empowers and coaches; prioritizes the success of the team.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Computer Skills " Ability to navigate Inter and Intranets with ease; proficiency with Microsoft Office Suite; knowledge or proficiency in Adobe Suite functions, including Illustrator, preferred. Experience with Kronos and Oracle HRIS preferred.
- Education and/or Experience - Bachelors degree from a four-year college or university and PHR/SPHR/CHRP certification preferred; or 4-6 years related human resources generalist experience, including progression of responsibility and leadership; or equivalent combination of education and experience.
- Language Skills " Ability to read and interpret documents including the WFM General Information Guide (GIG), relevant policies, procedures, and law, and other written communication. Ability to craft clear and concise written documents and correspondence, and to speak effectively before a variety of stakeholders, including Leadership.
- Reasoning Ability - Ability to apply critical thought and common sense when analyzing information or following instructions furnished in written, oral, or diagram form; ability to effectively solve problems that may involve multiple variables, varied levels of complexity and ambiguity.
- Scheduling " Openness to work a flexible schedule that meets retail business needs, including occasional evenings and weekends, is required.
- Travel " Frequent travel within the Metro Market and occasional travel outside of the Metro Market, including in the United States and Canada, is required. Total travel time for this position (frequently in market, occasionally out of market) is 80%.
Location
Each position is signed to one of three potential Metro areas located within the Pacific Northwest Region of Whole Foods Market: Portland, OR; Seattle, WA; Vancouver, BC.
Physical Demands
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, a Team Member is regularly required to sit; to use hands to finger, handle or feel; and to talk or hear. The Team Member is frequently required to stand; walk and reach with hands and arms and is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The Team Member must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the Team Member is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate.
Essential Job Functions:
- Stand and walk for extended periods of time.
- Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist, reach above and below shoulders and squat.
- Bend and lift loads. Push and pull carts.
- Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
- Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)
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