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Job Ref:	12426
Employer:	Tesla Motors.
City:	Store
Country:	United Kingdom
Type of Employment:	Full Time

Job Description:

Store Manager, London (UK)

About Tesla

Palo Alto, California-based Tesla Motors designs and manufactures Electrical Vehicles and EV powertrain components. Tesla's goal is to produce a full range of electric cars from sports cars to mass-market vehicles and we are determined to decrease the cost of electric vehicles. We have designed, produced and delivered Tesla Roadsters to customers in North America, Europe and Asia Pacific. Model S, the world's first premium electric sedan is now being rolled out world-wide.

The Role

The Store Manager will ensure a high level of customer service on a continuous basis as well as leading the store team to meet all stated company goals relating to store activities. The successful candidate will also be responsible for monitoring and achieving key metrics and working with store personnel to drive growth while maintaining strong customer relationships. Additionally, the Store Manager will be responsible for the management of customer experience from initial education through reservation, order and delivery at the store. The ideal candidate has a proven track record as well as demonstrated organisational and leadership skills within a retail environment.

Responsibilities

Hire, develop and manage all Store Personnel.
Influence and align store personnel to Tesla's strategic retail goals.
Responsible for achieving monthly retail objectives.
Develop customer leads effectively from intake until reservation and order.
Support staff training and serve as a brand liaison for new team members hired locally.
Challenge individuals and the team to exceed objectives through coaching and mentoring.
Support customers throughout their experience from initial contact through deepening interest, reservation, order, and delivery.
Identify and develop store-specific marketing opportunities to increase awareness and interest in the Tesla brand, with the simultaneous goals of increasing brand equity and generating retail leads.
Respond to customer inquiries from various sources including the website, CRM system, direct e-mails, phone, events and in-store activities.
Direct media inquiries to relevant departments.
Plan and execute deliveries in conjunction with the Delivery Territory Manager
Adhere to processes regarding merchandise display and physical inventory.
Maintain expert-level knowledge of Tesla products and technologies.
Continuously improve processes and procedures to improve the Customer Experience.
Manage store expenses, including staffing, supplies, and services
Identify training needs to the training team.
Provide weekly, bi-weekly and monthly reports on all required metrics.
Escalate matters that require senior management concurrence in a timely manner to line management.
Perform ad-hoc duties as assigned by line management.

Requirements

Strong team-player.
Excellent Communication skills, both oral and written.
Ability to prioritise and manage multiple projects at the same time.
Bachelor's Degree preferred. In lieu of a degree, relevant experience.
Experience in similar roles required.

Fluency in English required.
Tesla Motors is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, colour, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law. A EU passport or work permit is required for this position.

Post Date:

07/29/2013

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