| Job Description: |
Minimum Requirements:
• High School diploma or equivalent required
• Advanced troubleshooting and repair knowledge of PCs, printers, and local area network equipment required
• The ability to demonstrate a high level of competency with the Windows OS up to Windows 7, Office 2010, Outlook 2010, and Adobe Acrobat required
• Experience with Altiris Deployment Server
• A willingness to work in a team environment, and a clear understanding of the communication requirements of a technical customer service position required
• Strong written and verbal communication skills are required
• Qualified applicants who are offered a position must pass a pre-employment substance abuse test.
Job Description:
Do the best work of your life!
The Information Technology Services of URS is actively seeking a creative, highly talented Service Desk Technician for immediate employment in the Denver, CO Tech Center office. The appropriately qualified applicant will be able to demonstrate an established career in Windows Desktop Support, specific to the set-up, maintenance and troubleshooting of the Microsoft Windows XP and Windows 7 operating system. URS, currently ENR Ranked #2 of the top 500 design firms, is proud to provide our employees with exciting, challenging projects. The incumbent can look forward to projects including building proficiency with the Windows 7 platform, and the opportunity to work with critical operations software including Altiris products, Service Desk ticketing software including Cherwell, and the opportunity to work in a team supporting over 13,000+ employees in a large corporate environment.
Incumbent Responsibilities:
- The Service Desk Technician will work in support of the IT Operations in the IE Americas Division of URS.
- Is present in the call queue to take incoming requests
- Perform duties related to desktop support currently running the Microsoft Windows XP and Windows 7 Operating Systems, including PC configuration, software installation, troubleshooting software and hardware issues, and providing a high level of customer service in end-user software support.
- Will play a critical role in upholding current company policies and procedures specific to the use of company technology.
-Independently manages Service Desk tickets and tasks. Works with supervisor and other IT personnel to prioritize tickets and tasks
- Evaluates and sets desktop support priorities based on business requirements and IT support ticket queue.
- Performs preliminary troubleshooting on network connectivity issues and works to resolve systemic issues.
- Independently performs most assignments with instruction as to the general results as expected.
- Will be supported by technical management on unusual or complex issues and will refer systemic issues to the position supervisor, also based in the Denver, CO office.
The responsibilities of this position include, but are not limited to those stated above.
URS is a leading provider of engineering, construction and technical services for public agencies and private sector companies around the world. The Company offers a broad range of planning, engineering and architectural design, environmental, construction, program and construction management, systems integration, operations and maintenance, management and a wide range of specialized technical services for the U.S. federal government, state and local government agencies, Fortune 500 companies and other multinational corporations. We provide services for transportation, hazardous waste, industrial infrastructure and process, petrochemical, general building, water/wastewater, military facilities and equipment platforms, and defense and security programs.
EOE M/F/D/V
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