| Job Description: |
SUMMARY:
Your role will be to provide customer service on the sales floor and handle special requests. You will ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
DUTIES:
- Make sure the customers are being taken care of and the store looks great at all times. Surprise and delight the customers with consistent, delightful service.
- Maximize sales potential through outstanding customer service including: greeting customers as they enter the store, circulating throughout the store and engaging customers, answering and researching customer questions, and escorting customers to products.
- Provide information on how to obtain products not available at Whole Foods Market and that addresses specific customer needs.
- Maintain reference materials for research.
- Give customers store tours.
- Assist disabled customers.
- Offer samples to customers.
- Greeting customers and providing exceptional, personalized service and educating customers about Whole Foods Market products. The concierge may partner with marketing to lead store tours and assist with various marketing and store promotional projects and holiday initiatives.
- Maintain clean and sanitary operating environment including facing shelves, maintaining passive samples, and monitoring floor cleanliness.
- Support regional and store vision and execute all regional directives and programs.
- Follow food safety and sanitation guidelines.
- Respond promptly to customer needs and questions and requests assistance when necessary, including answering the store phone system.
- This job posting is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership.
REQUIREMENTS:
- Ability to follow instructions and established procedures.
- Be proactively accessible and responsive to all customers, using a variety of methods, including physical availability on the floor, bulletin boards, and demonstrations.
- Ability to understand customers needs.
- Superior spelling skills, and ability to perform simple math operations (addition, subtraction, multiplication, and division).
- Must take a creative and analytical approach to problem-solving.
- Excellent interpersonal skills and ability to communicate effectively with customers and Team Members.
- Understanding of store and department operations.
- Effective listening skills.
- Required thorough knowledge of Whole Foods Market products, quality standards, food philosophy, and company mission.
- Required awareness of food trends and industry trends.
- Ability to perform physical requirements of position.
- Ability to operate all necessary equipment.
- Ability to work a flexible schedule including nights, weekends and holidays as required.
Essential Job Functions:
- Stand and walk for extended periods of time.
- Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist, reach above and below shoulders and squat.
- Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.
- Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
- Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)
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