| Job Description: |
SUMMARY:
Your role will be to lead the entire Customer Service Team including Cashiers, the Customer Service Desk and all other Customer Service Team Members and is accountable for all department operations.
DUTIES:
- Recruit, hire, develop, mentor and motivate Customer Service Team Members.
- Provide the Customer Service Team with vision and direction.
- Set and achieve the highest standards in retail execution.
- Work with Team Members to ensure customers receive the highest level of service.
- Drive customer service while ensuring the team has total store awareness.
- Create an environment that provides our customers with legendary service.
- Maximize productivity and efficiency through proper scheduling.
- Achieve required financial targets.
- Work a minimum of one closing shift per week and one weekend day per week.
- Participate in fiscal period ending inventories.
- Maintain safe, clean and well-organized working and shopping environment.
- Comply with all regulatory rules and regulations including safety, Weights and Measures and local food and sanitation laws.
- Complete special projects and other duties as assigned.
- Operate and sanitize all equipment in a safe and proper manner.
- This job posting is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership.
REQUIREMENTS:
- The position requires at least 3 or more years of supervisory, managerial or leadership experience overseeing 10 or more employees in a fast-paced, high-volume customer service environment.
- Experience successfully achieving all relevant team/department financial targets.
- Strong, demonstrated customer service skills.
- Excellent communication and conflict-resolution skills.
- Strong demonstrated merchandising skills and product knowledge.
- The ability to work a flexible schedule including nights, weekends and holidays.
Essential Job Functions:
- Stand and walk for extended periods of time.
- Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist, reach above and below shoulders and squat.
- Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.
- Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
- Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)
About Us:
At Whole Foods Market, we empower our Team Members to make their own decisions, thus creating an environment where people are treated with respect and are highly motivated to excel. We mentor Team Members through education and on-the-job experience. As a result, we are able to fill a majority of leadership roles from our existing Team Member base. We also recognize that there are individuals with talent outside of Whole Foods Market, and have training programs to bring those new leaders into the company.
Our Team Members represent over 50 different nations. We are people from diverse backgrounds and perspectives, yet all work together to meet the needs of our customers.
We offer great benefits beginning with a full complement of medical and other traditional group health plan coverage, 401k plan, and a 20% discount at our stores. To learn more, apply your passion today.
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