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| Job Ref: | 173509 |
| Employer: |
Waste Management. |
| City: | Foxborough |
| State/Province: | MA |
| Type of Employment: | Full Time |
| Environmental Categories: | Other |
| Industries: | Other/Not Classified |
| Required Education: | Other |
| Job Description: |
Job Summary Responsible for the oversight and execution of all Customer Service, Service Machine, and Customer Engagement initiatives for the MSA of less than $400 millions in revenue. Works with designated Market Area to implement and monitor customer service, service machine, and customer engagement initiatives and serves as the primary point of contact regarding program content, training, performance results, communication and issue resolution. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. Supervisory Responsibilities The highest level of supervisory skills required in this job is the management of supervisory employees. This includes: ? May have Direct Supervision of two exempt positions ? Indirect supervision of 30 - 60 full-time and/or part-time employees including: Customer Service Supervisors and Staff Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Required: Bachelor?s Degree, or equivalent experience, in Customer Service, Call Center or similar area of study, and 2 years of direct call center management experience Preferred: Previous Waste Management or Waste Industry Experience with Strong exposure to Operations B. Certificates, Licenses, Registrations or Other Requirements None required C. Other Knowledge, Skills or Abilities Required Call center or customer service experience and supervisory/management skills required Strong interpersonal and relationship skills Analytical and Problem Solving skills Strong project management skills; working knowledge of group infrastructure Experience in leading/motivating large, diverse workforce; must be able to build camaraderie/trust Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as Stock Purchase Plan, Company match on 401k plan and more! Our employees also receive Paid Vacation, Holidays and Personal Days. Please note that benefits may vary by site. |
| Post Date: | 08/02/2013 |
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