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Inside Sales , Save Specialist - Calgary Job Details

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Job Ref:  175410
Employer:  Waste Management.
City:  Calgary
State/Province:  AB
Type of Employment:  Full Time
Environmental Categories:  Other
Industries:  Other/Not Classified
Required Education:  Other
Job Description: 
Job Summary

Manages the maintenance and growth of current customers to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers.


Essential Duties and Responsibilities

  • "Saves, secures, and converts" by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments using sound telephone based negotiation practices.

  • Resolves escalations for customer service within the defined territory.


  • Generates revenue growth by utilizing a consultative selling approach in the retention of current Waste Management customers.


  • Establishes and maintains a high level of customer satisfaction. This includes meeting customer retention goals. Communicates to and works with the Retention Manager to resolve unique customer issues.

  • Reduces lost accounts by diffusing cancellation requests.

  • Increases revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability while minimizing price rollbacks.


  • Matches Waste Management services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other Waste Management business opportunities, referring internally as appropriate.

  • Effectively uses Waste Management sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).

  • Acquires in-depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.


  • Proposes customer solutions that are compliant with appropriate local, state and federal regulations.

  • Updates and secures customer service agreements


    Supervisory Responsibilities

    This position has no supervisory duties.


    Qualifications

    The requirements listed below are representative of the qualifications necessary to perform the job.

    A. Education and Experience

    Required: High school diploma or GED equivalent plus 1-year non-consumer based industry sales. Internal requirements include 9-months proven success in a position involving customer interaction.

    Preferred: 2 years of college coursework plus 2-year non-consumer based industrial sales, commercial sales, or service industry environment that includes: successfully converting customer cancellation requests in order to maintain revenue levels, and/or complex negotiations resulting in signed customer contracts.


    B. Certificates, Licenses, Registrations or Other Requirements


    None required.


    C. Other Knowledge, Skills or Abilities Required


    General Competencies Include:


  • Build Relationships


  • Communicate With Impact

  • Demonstrate Professionalism

  • Make Sound Decisions

  • Think Strategically

  • Proficient with Computer and Software Applications

  • Produce Results

  • Know the Business

  • Influence and Negotiate

  • Manage Work/Time

  • Use Ethical Practices


    Benefits


    At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as Stock Purchase Plan, Company match and more! Our employees also receive Paid Vacation, Holidays and Personal Days. Please note that benefits may vary by site.
  • 08/02/2013

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