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| Job Ref: | 173725 |
| Employer: |
Waste Management. |
| City: | Orange |
| State/Province: | CA |
| Type of Employment: | Full Time |
| Environmental Categories: | Other |
| Industries: | Other/Not Classified |
| Required Education: | Other |
| Job Description: |
Job Summary The Outside Save Specialist is responsible for the timely ?in-person? follow-up of unsuccessful (flipped) controllable and uncontrollable save and retention activity from the Inside Account Manager Channel to assure maximum customer retention at the greatest margins The Outside Save Specialist is expected to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. ? Matches Waste Management services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other Waste Management business opportunities, referring internally as appropriate. ? ?Saves, secures, and converts? by handling all ?flipped? customer cancellation requests in person within 24 hours. ? Works in tandem with Inside Save Specialist or Inside Account Manager to effectively retain at the most desirable margins customers that are assigned to the Inside Channel. ? Validates all uncontrollable cancellation requests through personal visits to location. If valid, provides hunter channel with info to secure new business at the location. ? Actively views slow and bad pay lists to proactively visit and bring to current past due balances. ? Effectively uses Waste Management sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.). ? Proposes customer solutions that are compliant with appropriate local, state and federal regulations. ? Updates and secures customer service agreements. Supervisory Responsibilities This job has no supervisory duties. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Required: High school diploma or GED equivalent plus 3-year non-consumer based industry sales. Internal requirements include 1- year proven success in a position involving customer negotiations.. Preferred: College degree plus 2-year non-consumer based industrial sales, commercial sales, or service industry environment that includes: successfully converting customer cancellation requests in order to maintain revenue levels, and/or complex negotiations resulting in signed customer contracts. B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required General Competencies Include: Build Relationships Communicate With Impact Effective Negotiation Skills Demonstrate Professionalism Make Sound Decisions Think Strategically Proficient with Computer and Software Applications Produce Results Know the Business Influence and Negotiate Manage Work/Time Use Ethical Practices Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as Stock Purchase Plan, Company match on 401k plan, and more! Our employees also receive Paid Vacation, Holidays and Personal Days. Please note that benefits may vary by site. |
| Post Date: | 08/02/2013 |
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