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| Job Ref: | 181581 |
| Employer: |
Waste Management. |
| City: | Lombard |
| State/Province: | IL |
| Type of Employment: | Full Time |
| Environmental Categories: | Other |
| Industries: | Other/Not Classified |
| Required Education: | Other |
| Job Description: |
Job Summary The Inside Save Specialist responds same day to controllable and uncontrollable customer cancellation requests assigned to the commercial Inside Sales channel. Through the development and implementation of sound retention strategies and the use of effective negotiation skills, minimizes the impact of cancellation request and rate rollbacks. Secures updated contract agreements from customers. Coordinates and supports flip process to Outside Save Specialist or Account Manager to assure optimal customer retention. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. Supervisory Responsibilities This job has no supervisory duties. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Required: High school diploma or GED equivalent plus 1-year non-consumer based industry sales. Preferred: 2 years of college coursework plus 2-year non-consumer based industrial sales, commercial sales, or service industry sales that includes: retaining customers, successfully converting customer cancellation requests in order to maintain revenue levels, and/or complex negotiations resulting in signed customer contracts. B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required\ General Competencies Include: Build Relationships Communicate With Impact Demonstrate Professionalism Make Sound Decisions Think Strategically Proficient with Computer and Software Applications Produce Results Know the Business Influence and Negotiate Manage Work/Time Use Ethical Practices Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as Stock Purchase Plan, Company match on 401k plan, and more! Our employees also receive Paid Vacation, Holidays and Personal Days. Please note that benefits may vary by site. |
| Post Date: | 08/02/2013 |
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