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| Job Ref: | 177300 |
| Employer: |
Waste Management. |
| City: | Lombard |
| State/Province: | IL |
| Type of Employment: | Full Time |
| Environmental Categories: | Other |
| Industries: | Other/Not Classified |
| Required Education: | Other |
| Job Description: |
Job Summary Manages the growth of current customers to achieve budgeted sales goals by developing and implementing sound retention strategies and securing contract agreements from previously non-contracted customers. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. Converts current customers to signed written agreements by providing ongoing education of contract details to existing customers and by obtaining customer contract commitments using sound telephone based negotiation practices Updates and secures customer service agreements. Resolves escalations for customer service within the defined territory Generates revenue growth by utilizing a consultative selling approach in the retention of current Waste Management customers Establishes and maintains a high level of customer satisfaction. Communicates to and works with the Retention Manager to resolve unique customer issues Matches Waste Management services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other Waste Management business opportunities, referring internally as appropriate. Effectively uses Waste Management sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.). Acquires in depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options. Proposes customer solutions that are compliant with appropriate local, state and federal regulations. Supervisory Responsibilities This job has no supervisory duties. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Required: High school diploma or GED equivalent plus 1-year non-consumer based industry sales. Internal requirements include 9-months proven success in a position involving customer interaction. Preferred: 2 years of college coursework plus 2-year non-consumer based industrial sales, commercial sales, or service industry environment that includes: successfully converting customer cancellation requests in order to maintain revenue levels, and/or complex negotiations resulting in signed customer contracts. B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required General Competencies Include: Build Relationships Communicate With Impact Demonstrate Professionalism Make Sound Decisions Think Strategically Proficient with Computer and Software Applications Produce Results Know the Business Influence and Negotiate Manage Work/Time Use Ethical Practices Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as Stock Purchase Plan, Company match on 401k plan, and more! Our employees also receive Paid Vacation, Holidays and Personal Days. Please note that benefits may vary by site. Waste Management is an equal opportunity / affirmative action employer (M/F/H/V). |
| Post Date: | 08/02/2013 |
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