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Job Ref:	41347
Employer:	Nature Conservancy.
State/Province:	Arizona
Type of Employment:	Full Time
Environmental Categories:	Other
Industries:	Computer/IT Services

Job Description:

OFFICE LOCATION
Tucson, Arizona (AZ)
ABOUT US
The Nature Conservancy is the leading conservation organization working to make a positive impact around the world in more than 30 countries, all 50 United States, and your backyard. Founded in 1951, the mission of The Nature Conservancy is to conserve the lands and waters on which all life depends. Visit www.nature.org/aboutus to learn more.
TNC
ESSENTIAL FUNCTIONS
The Technology and Information Systems Operations Manager (TISOM) administers and maintains information technology systems (including PC and LAN/WAN equipment) for Nature Conservancy offices. S/he provides TIS operations functions to offices for the organization's standard hardware, software and voice/data network solutions. Responsible for the purchase, installation, and life-cycle maintenance of PCs, servers and network connectivity equipment. As appropriate, s/he provides escalated on-site support of hardware, software and network connectivity issues. Acts as the primary point of communication between TIS and operating, business and functional units. Performs local administration and operations functions as appropriate in accordance with TNC and TIS standards, policies and procedures. Supervised by the division Program Director of TIS Operations and has no direct reports. May coordinate and direct the activities of volunteers and staff (key users) in cross-organizational and cross-functional teams.

DUTIES

In cooperation with TIS, local operations staff and key users, provides strategic, budgeting and disaster recovery/business continuity planning to offices and staff in multiple operating, business and functional units.
Responsible for local inventory maintenance and software license management. Monitors security compliance in accordance with TNC and TIS standards, policies and procedures. Responsible for maintenance of systems documentation such as TIS operations manuals. Serves as the technical and communications liaison to and from stakeholders and office key users for TIS communications, initiatives, needs assessments, etc.
Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (ie. PCs, peripherals, servers, networking equipment, operating systems/other software, voice and data communications systems).
Provides new TNC staff with PC/account setup and orientation.
Provides escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery. Performs complex software/hardware troubleshooting, patches and re-installations in cooperation with the Enterprise Helpdesk and in accordance with established SLAs.
Provides consulting/training/education services such as data management and staff training/orientation for standard TNC systems.
Serves as the TIS point of contact and accountable for the TIS portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment.
Responsible for local TIS vendor, contract and outsourcing management.
Performs appropriate duties associated with division and TIS project-based activities.
Provides backup for other TISOMs in the region.
Within TIS, participates in the identification, development and communication of new technology standards and best practices as appropriate.
Responsible for monitoring data backups in offices to ensure that they are completed on a regular basis.
Other duties as assigned.

BASIC QUALIFICATIONS

Bachelor's degree and 5 years experience in operations, or equivalent combination.
Experience with MS Office software and Windows environments.
Experience manipulating, analyzing and interpreting data.
Experience managing multiple projects.

PREFERRED QUALIFICATIONS

5 to 7 years related experience or equivalent combination.
Professional certifications as appropriate.
Knowledge of current trends in the specific field.
Experience with TNC standard software applications, including MS Office, Windows. May require database management skills with ability to produce reports. Ability to use advanced computer functions including navigating the Internet. Ability to manipulate, analyze and interpret data.
Familiarity with support and troubleshooting of personal computers.
Must have a strong dedication to customer service.
Training ability and/or experience is a plus.
Fluency in English and the primary language of the country/region s/he supports.

WORKING CONDITIONS/PHYSICAL EFFORT

Requires ability to lift 30-50 lbs on a regular basis. May require moderate physical exertion and/or physical strain.
Willingness to work flexible hours; Ability to travel 25% to 35% in both U.S. and non-U.S. locations, at times in remote or difficult areas.

BENEFITS
The Nature Conservancy offers competitive compensation, 401k or savings-plan matching for eligible employees, excellent benefits, flexible work policies and a collaborative work environment. We also provide professional development opportunities and promote from within. As a result, you will find a culture that supports and inspires conservation achievement and personal development, both within the workplace and beyond.
TNC
TO APPLY
To apply to position number 41347, submit resume and cover letter as one document. All applications must be submitted in the system prior to 11:59 p.m. Eastern Time on August 30, 2013.

Failure to complete all of the required fields may result in your application being disqualified from consideration.

You must click "submit" to apply for the position. You may select "save for later" if you prefer to create a draft application for future submission. Once submitted, applications cannot be revised or edited.

If you are experiencing technical issues, please refer to our applicant user guide or contact applyhelp@tnc.org .
*LI-MS1*
EOE STATEMENT

The Nature Conservancy is an Equal Opportunity Employer. Women, minorities, veterans and persons with disabilities are encouraged to apply.

The successful applicant must meet the requirements of The Nature Conservancy's background screening process

Post Date:

08/02/2013

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