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| Job Ref: | 38679 |
| Employer: |
Whole Foods. |
| City: | Englewood Cliffs |
| State/Province: | NJ |
| Country: | United States |
| Type of Employment: | Full Time |
| Job Description: |
SUMMARY: This position is responsible for the implementation, maintenance, and support of the Retail Systems in the Region and works to maintain the highest levels of up-time, maintain gold images, and implement new equipment and software. The position will also participate in an on-call rotation for 2nd and 3rd level escalated assistance where necessary. DUTIES: • Do whatever it takes to help keep WFM retail systems functioning efficiently. • Train IT team members and assist with configuring, deploying & maintaining WFM retail systems for new locations and h/w & s/w upgrades during retail conversions. This includes assisting project management responsibilities such as: Analysis & estimation, Project planning, Hardware procurement & configuration, Hardware installation, Software procurement & configuration, Migrating configuration options & data from previous systems, System testing, Operational training. • Maintain the stability of WFMs EFT system. • Support item maintenance systems integrated with retail systems. Research & resolve unusual or unwanted retail system behavior. Test & report system bugs, then test, document & deploy vendor software patches. • Participate in an on-call technical support rotation that includes twenty-four hour / seven day a week Level II & III support coverage for WFM retail systems. Effectively & courteously assist WFM team members with technology where applicable. Collaborate with accounting & other Regional and Central Support IT teams to optimize financial data flow, reporting & reconciliation. • Maintain retail server TLOG & CRS file creation & stability for retrieval and parsing for downstream team processing. Maintain functional retail lab development environments for support issue replication, patch testing & development project testing. • Research unusual issues and coordinate troubleshooting. • Assist in development testing for new retail system technologies & functional enhancement projects, supporting scale hosting and scale hardware, and vendor relationship management. • Create knowledge base articles and support documentation. • Other related duties as assigned. REQUIREMENTS: • Experience in providing Level II & III retail training & support. Experience with one or more the following systems is a plus: IBM 4690, IBM Supermarket Application, iNVATRON scale software, ACI, Print Lab, Mettler-Toledo, Hobart, Access Via, Pragma telnet client, Other retail hardware platforms and applications. • Positive interpersonal team dynamics with a desire to be a part of a high-performance and collaborative team. Able to embrace change with enthusiasm. • Strong written and verbal communication skills. • Effective time-management skills and the ability to work without direct supervision. • Ability to multi task and manage multiple projects simultaneously. • Excellent customer service skills. • Willingness to travel, including driving. • Able to embrace change with enthusiasm and work as part of a collaborative team. • Typically requires 4 year degree or equivalent experience and 2-4 years of relevant functional experience. Essential Job Functions:
About Us: At Whole Foods Market, we empower our Team Members to make their own decisions, thus creating an environment where people are treated with respect and are highly motivated to excel. We mentor Team Members through education and on-the-job experience. As a result, we are able to fill a majority of leadership roles from our existing Team Member base. We also recognize that there are individuals with talent outside of Whole Foods Market, and have training programs to bring those new leaders into the company. Our Team Members represent over 50 different nations. We are people from diverse backgrounds and perspectives, yet all work together to meet the needs of our customers. We offer great benefits beginning with a full complement of medical and other traditional group health plan coverage, 401k plan, and a 20% discount at our stores. To learn more, apply your passion today. |
| Post Date: | 08/02/2013 |
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