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Service Manager - Long Island Job Details

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Job Ref:  13714
Employer:  Tesla Motors.
City:  Long Island
State/Province:  NY
Country:  United States
Type of Employment:  Full Time
Job Description: 
About Tesla

Tesla's goal is to accelerate the world's transition to electric mobility with a full range of increasingly affordable electric cars. California-based Tesla designs and manufactures EVs, as well as EV powertrain components for partners such as Toyota and Daimler. Tesla has delivered over 15,000 electric vehicles to customers in 31 countries. Model S is the world's first premium sedan to be engineered from the ground up as an electric vehicle. Model S was named Motor Trend's prestigious 2013 Car of the Year, achieved the best safety score of any car ever tested by the NHTSA, and Consumer Reports is calling it the best car it has ever tested.

Tesla Motors is committed to hiring and developing top talent from across the world for any given discipline. Our world-class teams operate with a non-conventional automotive product development philosophy of high inter-disciplinary collaboration, flat organizational structure, and technical contribution at all levels. You will be expected to challenge and to be challenged, to create, and to innovate. These jobs are not for everyone, you must have a genuine passion for producing the best vehicles in the world. Without passion, you will find what we're trying to do too difficult.

The Role

Tesla Motors is looking for experienced Service Manager(s) to work on one of the most progressive vehicles in the world. We are seeking professional customer service experience and excellent Oral and Written communication skills. If you are interested in contributing to an amazing customer experience, we want you leading our service teams. We are looking for self-motivated team players with a positive attitude! We seek individuals who value customer satisfaction. The service manager is a key contributor in the Tesla experience. The Service Manager will provide communication to our customers on maintenance and repair needs that are identified during service. He / She will manage the Store Service Operations as well as providing active technical support in the store. It is a hands-on management role.

Responsibilities
  • Manage shop team, parts operations and scheduling
  • Performs Service Writing and counsel
  • Manages warranty and cost savings
  • Performs Master Technician work in the inspection, repair, and service of Tesla electric vehicles.
  • Operate a variety of hand, power, and shop tools
  • Perform equipment inspections, adjustments and maintenance
  • Maintain records of time, materials and work performed
  • Order shop supplies
  • Perform other related duties as assigned

Requirements
  • 2 - 5 years of Service Management experience at a Franchised Dealer
    2- 5 years of Service Writing experience.
  • Graduation from high school or equivalent and an Associate Degree in Automotive Technology from an accredited institution or equivalent experience
  • 3-5 yrs experience in a dealership environment.
  • ASE certifications A1-A8
  • Hybrid Experience a Bonus
  • Factory Trained Master Status / OEM Training
  • Certification to repair A/C systems and handle refrigerant
  • Valid driver's license and insurance required

Knowledge, Skills, and Abilities
  • Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles including testing, diagnosis, HVAC service, hydraulic, brakes, testing and repair of electronic systems and modules.
  • Knowledge of operation and maintenance of a wide variety of hand and power tools, shop tools, test equipment.
  • Knowledge of automotive equipment and servicing methods
  • Knowledge of extensive skill and experience using scan tools, following diagnostics and operating scopes/DVOM equipment
  • Knowledge of chemicals and lubricants used in automotive servicing
  • Ability to follow oral and written instructions
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
  • Ability to perform daily record keeping and reporting
  • Ability to effectively handle multiple priorities, organize workload, and meet deadlines
  • Ability to work in a team-based environment and achieve common goals
  • Ability to maintain and perform top level professional integrity and appearance as an automotive technician


Tesla Motors is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, physical or mental disability, sexual orientation, gender identity, medical condition, pregnancy, veteran status, genetic information or any other classification protected by state or federal law.
09/23/2013

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