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In-Store Product Specialist 20 Hours/week, London (UK) Job Details

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Job Ref:  14633
Employer:  Tesla Motors.
City:  White City
Country:  United Kingdom
Type of Employment:  Part Time
Job Description: 
Product Specialist, London (UK). Parttime (20 hours/week)
About Tesla

Palo Alto, California-based Tesla Motors designs and manufactures Electrical Vehicles and EV powertrain components. Tesla's goal is to produce a full range of electric cars from sports cars to mass-market vehicles and we are determined to decrease the cost of electric vehicles and bring EV's to the mass market. We have designed, produced and delivered Tesla Roadsters to customers in North America, Europe and Asia Pacific. Model S, the world's first premium electric sedan is now being rolled out world-wide.

The Role

The primary goals of the Product Specialist are to ensure that the unique Tesla experience is provided to all customers who come into a Tesla store and assist the customer through the purchasing process of a Tesla vehicle. The Product Specialist will accomplish this by handling all walk-in store guests, answering questions, educating the public about the electric drive experience, conducting test drives, and other product familiarisation activities. Additionally, the Product Specialist will assist customers with the reservation, ordering, and delivery processes of their Tesla vehicle. An implicit responsibility of the Product Specialist is to conduct education-based sales conversations and business dealings in a way that creates a superior customer experience that represents the Tesla brand values.

Responsibilities
  • Welcome walk-in guests, answer questions and generally manage the customer's Tesla experience in a positive way.
  • Educate the public about the electric car industry through enthusiastic conversations.
  • Assist customers with purchases of apparel and keep inventory full and neat.
  • Provide high quality customer service to the existing Tesla owner community.
  • Achieve company/store aims as per metrics.
  • Keep up with industry trends and best practices, including utilisation of new technology and web resources.
  • Work with Store Manager to understand current vehicle and production talking points.
  • Utilise, update and maintain the integrity of information in Tesla's CRM system.
  • Oversee the pre-delivery process in line with the procedures in place and perform customer vehicle walk through, preparation and paperwork prior to delivery.
  • Update the CRM system to ensure accurate and timely delivery information is available to the management team.
  • Follow up on the necessary documents involved in the registration of the car and the hand-over to the customer in a timely manner.
  • Escalate matters that require senior management concurrence in a timely manner to line management.
  • Perform ad-hoc duties as assigned by line management.

Requirements
  • Passion and enthusiasm for new and sustainable technology as well as the electric vehicle industry as a whole
  • Strong team-player.
  • Excellent Communication skills, both oral and written.
  • Experience in a face-to-face customer service environment preferred.
  • Bachelor's Degree preferred. In lieu of a degree, relevant experience.
  • Fluency in English required.
  • Flexible approach to work.

Tesla Motors is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, physical or mental disability, sexual orientation, gender identity, medical condition, pregnancy, veteran status or genetic information

11/06/2013

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