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Customer Service Representative II Job Details

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Job Ref:  187374
Employer:  Waste Management.
City:  Calgary
State/Province:  AB
Type of Employment:  Full Time
Environmental Categories:  Other
Industries:  Other/Not Classified
Required Education:  Other
Job Description: 
Job Summary

This position is responsible for taking charge of problems and providing timely resolutions. In this position, you are responsible for establishing and maintaining a high level of customer satisfaction by acting as a single point of contact for customers and fellow employees.


Essential Duties and Responsibilities

maintain the customer service standards as established by the Service Machine Program.

Keying customer orders, responding to customer inquiries, resolving customer service complaints, in a timely, accurate and professional manner

Take charge of problems and bring resolution in a timely manner

Ability to communicate effectively and openly with impact and initiate action where necessary

Lead by example

Demonstrate outstanding teamwork

Supervisory Responsibilities

This job has no supervisory duties

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Minimum 2 years related experience in a call center environment,


B. Certificates, Licenses, Registrations or Other Requirements


None Required


C. Other Knowledge, Skills or Abilities Required

Works well in a team environment and has a great attitude; able to work well under pressure

Call center or Customer service experience preferred

Proficient with MS Word, Excel, Outlook is essential;

Proficient use of customer data base systems

Professional telephone etiquette

Excellent organizational, problem solving, listening, and follow-up skills; detail oriented

Prompt, dependable and have the ability to empathize with customers

Able to negotiate and excellent listening skills for escalated calls


Benefits


At Waste Management, each eligible employee receives a competitive total compensation package. Please note that benefits may vary by site.



11/17/2013

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