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Job Ref:  192182
Employer:  Waste Management.
City:  Phoenix
State/Province:  AZ
Type of Employment:  Full Time
Environmental Categories:  Other
Industries:  Other/Not Classified
Required Education:  Other
Job Description: 
Job Summary

Researches account activity and resolves past due accounts through extensive contact with customers.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by location.

  • Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts.

  • Negotiates payment plans with customers; follows guidelines for follow-up on payment plans.

  • Reviews deadlines for collection action events, initiates collection activities.

  • Resolves collection disputes; makes inquiries, researches, and communicates with internal and external customers. Performs severance activities after approvals; stop service, cancellation & container removal.

  • Maintains records of all delinquent accounts by logging collection notes and dispositioning the Dialer with each contact.

  • Performs write-offs, processes payments and recoveries.

  • Interacts with first party and third party collection agencies if necessary.

  • Works with customers in bankruptcy; follows procedures for recording and monitoring bankruptcies.

  • Handles telephone inquiries from customers.

  • Prepares Collection Reports for Supervision as requested.

  • Other duties as assigned.

  • Supervisory Responsibilities

    This job has no supervisory duties.


    The requirements listed below are representative of the qualifications necessary to perform the job.

    A. Education and Experience

    Required: High school diploma or G.E.D, and 6 months previous collections or customer service experience. Fluency in French and English is required.

    Preferred: High school diploma or G.E.D, and 6 months previous collections or customer service experience, plus additional or specialized applicable training, experience in a call center environment, and/or experience with residential and commercial customer collections.

    B. Certificates, Licenses, Registrations or Other Requirements

    None required.

    C. Other Knowledge, Skills or Abilities Required

  • French Bilingual

  • Basic financial skills including knowledge of commonly used collections practices and procedures.

  • Proficient in working on a PC, and competent in the use of Microsoft Office. Full proficiency in Excel, Outlook and Word.

  • Ability to interact and communicate effectively, orally and in writing.

  • Benefits

    At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as Stock Purchase Plan, Company match on 401k plan, and more! Our employees also receive Paid Vacation, Holidays and Personal Days. Please note that benefits may vary by site.


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