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Customer Service Representative III Job Details

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Job Ref:  189104
Employer:  Waste Management.
City:  Placentia
State/Province:  CA
Type of Employment:  Full Time
Environmental Categories:  Other
Industries:  Other/Not Classified
Required Education:  Other
Job Description: 
Job Summary

The Customer Service Representative position receives and processes incoming calls from customers by serving as the end to end point of contact for customers. This position collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.



Essential Duties and Responsibilities


The role of the Customer Service Representative is to identify and resolve customer service issues such as missed pick ups and billing issues in a timely manner. Our Representatives must be able to manage difficult and/or emotional customer situations and respond promptly to service requests to meet customer commitments. In addition, they must be able to handle high inbound call volume, 80-120 calls per day on average, on a consistent basis.

To successfully perform this role, our customer service representatives work quickly and efficiently in a fast paced environment in order to update customer records and navigate through a series of computer applications which provide our customers with the most current, accurate information. Often times our Customer Services Representatives have to utilize up to 4 different computer systems on one call.

Our representatives have excellent written /oral communication skills and strong customer service orientation. They are also able to process contracts and other orders in an accurate and timely manner, and demonstrate excellent follow through on assignments and customer questions.

Our Customer Service Representatives are dependable individuals who have a good attendance history and report to work on time everyday. The ability to deal with frequent changes in the work environment is an important aspect of this role.

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Supervisory Responsibilities

"This job has no supervisory duties."



Qualifications


The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

  • Educational Requirement- High school diploma or G.E.D. is required

  • At least 4 years of call center experience within the last 7 years

    C. Other Knowledge, Skills or Abilities Required

  • Ability to use a computer in a Windows based environment is required.

  • Proficiency (perform the skill with out assistance) using Microsoft Outlook, Word, and Excel is required.

  • Must be able to type 35 words per minute

    Waste Management's At Your Door Special Collection service collects and manages hard-to-recycle home generated special materials. These materials include many items that may not be disposed of in the regular trash or recycling bins.

    The At Your Door Special Collection service offers our potential customers many collection opportunities. With an emphasis on recycling and diversion of these items, we focus on recycling as much of the materials we collect as possible. Our efforts in this area are unique in the industry, as our focus is to help to protect the environment through the proper management of these materials.



    Benefits


    At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as Stock Purchase Plan, Company match on 401k plan, and more! Our employees also receive Paid Vacation, Holidays and Personal Days. Please note that benefits may vary by site.


  • 11/30/2013

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