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Job Ref:  178889
Employer:  Bechtel.
City:  Glendale
Country:  United States
Industries:  Other/Not Classified
Job Description:  Requisition ID:
Role Overview

Responsible for Bechtel Business Services case management, employee self-service and manager self-service tool. Manages vendor relationship, identifies development opportunities and ensures timely delivery of enhancements.

Manages global content of knowledgebase. Establishes and executes processes to ensure content is accurate and up-to-date. Identifies content expansion opportunities, and develops content in collaboration with global subject matter experts. Collaborates with HR communications and the knowledge management network on site promotion and content consistency.

Oversees utilization of the case management tool. Coaches case management users on appropriate and efficient use of the tool. Develops processes and ensures compliance among users in service centers globally. Analyzes case management utilization to provide input on individual performance, identify educational opportunities, and identify knowledgebase content expansion. Uses system analytics to identify additional employee self-service and manager self-service actions through other Bechtel applications.

Develops and executes ongoing education and promotion of the tool in conjunction with corporate communications, business unit HR and country personnel. Works with business unit HR, functional HR and corporate HR to expand knowledgebase to include general HR issues and additional employee self-service and manager self-service actions.

Basic Qualifications:

  • Bachelor level degree in Human Resources or related field and 7 years related work experience; including supervisory duties
  • Good communication, interpersonal, influencing, customer service and collaboration skills
  • Possess service mindset and ability to build strong relationships
  • Experience with employee communications in a global environment
  • Experience with employee self-service and manager self-service applications
  • Ability to exercise initiative, make decisions with little or no supervision and be accountable for such actions
  • Ability to be proactive, flexible, and adaptive to changing priorities
  • Ability and skills in the following areas: attention to detail, accuracy and quality, prioritizing and organizing high volume of work
  • Legal right to work in the U.S. without visa sponsorship.

Preferred Qualifications:

  • Experience in managing information knowledgebase and case management tools
  • Knowledge of Six Sigma/Lean concepts and practices for process management
  • Familiarity with SAP
Shaping tomorrow together
Bechtel is among the most respected engineering, project management, and construction companies in the world. We stand apart for our ability to get the job done right-no matter how big, how complex, or how remote. Bechtel operates through four global business units that specialize in infrastructure; mining and metals; nuclear, security and environmental; and oil, gas, and chemicals. Since its founding in 1898, Bechtel has worked on more than 25,000 projects in 160 countries on all seven continents. Today, our 53,000 colleagues team with customers, partners, and suppliers on diverse projects in nearly 40 countries.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected
veteran status and will not be discriminated against on the basis of disability.

11/04/2016

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