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The Body Shop. |
|Type of Employment:||Part Time|
SENIOR CUSTOMER CONSULTANT
You must have huge amounts of enthusiasm for our brand and believe in the way we do business. We're looking for people whose retail expertise is second to none, to share responsibility with the Management Team to drive the store and team to deliver retail excellence and strong sales results.
As a Senior Customer Consultant, you will coach the team to achieve exceptional customer service standards in partnership with the Store Manager and other members of the management team. You will oversee the operations and commercial practices of the store, both front and back of house, whilst maintaining harmony and efficiency on the shop floor.
Our Senior Customer Consultant's are encouraged to lead and drive a customer focused store experience on a day-to-day basis. You should help to ensure the development of consumer loyalty and awareness to help build The Body Shop brand.
It is desirable for our Senior Customer Consultant's to be able to learn and use the internal Key Performance Indicators (KPIs) and to be able to analyse performance to help manage the commercial side of the store. In the ever-changing world or retail, we need people who are able to monitor and manage change, through effective coaching skills. You must be able to help control and meet sales/performance targets. We're looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and management.
Teamwork & People Management
Our people are at the heart of everything we do. Our Senior Customer Consultant's should be team players, able to assist the Store Management, being quick to react to any arising problems. We're are looking for flexible and responsible role models who are capable of coaching and retaining people who reflect the brand.
In return we'll give you the opportunity to learn and grow whilst giving you responsibility to input into the overall store performance with a bonus of up to 25%* to reflect this. You will receive a £100 wellbeing allowance, five free products replenished yearly and a 50% store discount, as well as other flexible benefits and even discount on L'Oréal branded items too. Above all - we believe we are a great place to work!
Come join the new beauty movement...
*Store Bonus subject to terms & conditions of internal bonus policy. All bonus payments are discretionary.
ª£100 is based upon a 37.5 hour contract and pro-rated for Part-Time employees