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APAC IT Operations Manager IT运营经理【上海】 Job Details

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Job Ref:  41159
Employer:  Tesla Motors.
City:  CN
Type of Employment:  Full Time
Job Description: 

The Role

Tesla is seeking a Manager of Desktop and helpdesk Support Services to lead our growing team. The ideal candidate will have a strong, working background in managing a medium to large multiple site desktop infrastructure and centralized helpdesk support. The ideal candidate will have a solid understanding and experience in desktop technologies, emerging trends, and helpdesk management.


• Recruit, Manage and mentor a growing team of Desktop and Help Desk support specialists

• Serve as the lead for all aspects of desktop and helpdesk support

• Drive the effort to continuously provide world class IT support to Tesla's user community

• In conjunction with HR, manage the new hire on-boarding process

• Oversee the processes for deployment, maintenance, and support, for all implemented hardware, software, and operating systems

• Work with the IT infrastructure team to coordinate software updates and roll-outs to the desktops

• Work with the Retail IT team to coordinate Store and Service Center openings

• Work with the Retail IT team to remotely support Stores and Service Centers

• Develop and Maintain relationships with wireless cell phone providers throughout the EU

• Improve user awareness of IT services, by coordinating all training, documentation, and communication initiatives

• Work with the IT Infrastructure team to build the strategic direction for future hardware and software decisions

• Work with the purchasing team and vendors to fulfill technology needs

• Managing incidents by working with the rest of the IT operational organization, handling escalations, and generating reports for management review

• Developing processes and policies for incident management and implementing them

• Identify trends in specific support areas and work with the stake-holders to address them


• Enterprise imaging and desktop deployment technologies (preferably Altiris or SCCM)

• Standard PCs, Powerful Workstations & Laptop hardware and software troubleshooting

• Engineering and Manufacturing tool support

• Remote site support, specifically for Stores and Service Centers

• Windows 7 and OS X in a managed desktop environment

• Industry standard Mobile devices & PDA support

• Solid knowledge of networks including troubleshooting all aspects of wired and wireless configurations

• Good understanding of ITIL v3 standards

• Familiarity with the IT vendor ecosystem is preferred

• Prior experience in supporting off-site events and site setup is preferred

• General understanding server computing, networking, phone setup / support, storage, virtualization, and business applications

• Medium to Large Enterprise IT or manufacturing environment support experience is preferred

• 5-10 years of experience with Enterprise Desktop support

• 3-5 years of experience of managing a support organization

• BS Degree in CS/equivalent or combination of education and relevant experience

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