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CH2M Hill. |
|Type of Employment:||Full Time|
Provides customer assistance in response to problems and related service inquiries|
Receives or initiates customer contact in order to resolve complaints. Responsible for customer billing activities, cash receipts and related reporting.
Maintains complaint tracking records and work order system to insure timely, efficient and complete service responsiveness to customers of the waterworks system
Answers telephones; receives and routes messages
Handles customer account information as it relates to billing and usage inquiries
Handles requests for re-reads of meters
Receives, logs, and dispatches waterline marking requests as required by Utilities Protections Service
Contacts other utilities to request marking or repair as required by maintenance activities
Maintains contact with field maintenance personnel via radio or telephone to relay information and dispatch maintenance requests, flow tests, meter reads, etc.
Operates computer terminal to enter and track information, produce reports, and maintain customer service account records
Maintains new and close out service tracking records to ensure timely and accurate installation process, billing and scheduling procedures
Loads and unloads hand held meters for meter reading
Performs some general office duties such as word processing and filing
Calculates customer bills and performs billing and collection activities such as printing bills, collecting payments, balancing registers and making deposits
Runs billing reports and other reports as necessary as required in close out process
Performs other related duties as required
The minimum qualifications for this position are:
High school diploma or GED
Two years of office clerical experience
Possess a valid driver's license
The ideal candidate will possess the following skills and experience:
Proficient in use of computer software including but not limited to Microsoft Word, Outlook
Minimum typing speed of fifty (50) words per minute
Reading comprehension and ability to perform arithmetic computations
Attention to detail and ability to follow directions
Must be able to use a telephone and communicate effectively
Work is normally performed in a typical interior office environment. Must be able to perform repetitive hand movements and fine coordination when preparing reports and using a computer keyboard, have vision sufficient to read computer screens, printed documents and operate office equipment, have hearing in the normal range with or without correction. Must be able to transport self across the facility and infrequently lift and/or move up to 25 pounds.
CH2M is an Equal Opportunity Employer - M/F/Veteran/Disability. Learn more about your rights under Federal EEO laws and supplemental language.