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Customer Service Clerk.1 - Pembroke Pines,Florida-United States Job Details

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Job Ref:  170000AC
Employer:  CH2M Hill.
City:  Pembroke Pines
State/Province:  FL
Country:  United States
Type of Employment:  Full Time
Job Description:  Provides customer assistance in response to problems and related service inquiries

Receives or initiates customer contact in order to resolve complaints. Responsible for customer billing activities, cash receipts and related reporting.

Maintains complaint tracking records and work order system to insure timely, efficient and complete service responsiveness to customers of the waterworks system

Answers telephones; receives and routes messages

Handles customer account information as it relates to billing and usage inquiries

Handles requests for re-reads of meters

Receives, logs, and dispatches waterline marking requests as required by Utilities Protections Service

Contacts other utilities to request marking or repair as required by maintenance activities

Maintains contact with field maintenance personnel via radio or telephone to relay information and dispatch maintenance requests, flow tests, meter reads, etc.

Operates computer terminal to enter and track information, produce reports, and maintain customer service account records

Maintains new and close out service tracking records to ensure timely and accurate installation process, billing and scheduling procedures

Loads and unloads hand held meters for meter reading

Performs some general office duties such as word processing and filing

Calculates customer bills and performs billing and collection activities such as printing bills, collecting payments, balancing registers and making deposits

Runs billing reports and other reports as necessary as required in close out process

Performs other related duties as required

The minimum qualifications for this position are:

High school diploma or GED

Two years of office clerical experience

Possess a valid driver's license

The ideal candidate will possess the following skills and experience:

Proficient in use of computer software including but not limited to Microsoft Word, Outlook

Minimum typing speed of fifty (50) words per minute

Reading comprehension and ability to perform arithmetic computations

Attention to detail and ability to follow directions

Must be able to use a telephone and communicate effectively

Work is normally performed in a typical interior office environment. Must be able to perform repetitive hand movements and fine coordination when preparing reports and using a computer keyboard, have vision sufficient to read computer screens, printed documents and operate office equipment, have hearing in the normal range with or without correction. Must be able to transport self across the facility and infrequently lift and/or move up to 25 pounds.

CH2M is an Equal Opportunity Employer - M/F/Veteran/Disability. Learn more about your rights under Federal EEO laws and supplemental language.


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