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Guest Services Manager Job Details

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Job Ref:  45293
Employer:  Nature Conservancy.
State/Province:  Hawaii;Palmyra
Type of Employment:  Full Time
Environmental Categories:  Conservation
Industries:  Personal and Household Services
Job Description:  WORK WITH US

The Nature Conservancy is the leading conservation organization working to make a positive impact for people and nature around the world in 69 countries, all 50 United States, major US cities and in your neighborhood. Founded in 1951, the mission of The Nature Conservancy is to conserve the lands and waters on which all life depends. One of our core values is our commitment to diversity. Therefore, we are committed to a globally diverse and culturally competent workforce. Visit www.nature.org/aboutus to learn more.

The Nature Conservancy offers competitive compensation, 401k or savings-plan matching for eligible employees, excellent benefits, flexible work policies and a collaborative work environment. We also provide professional development opportunities and promote from within. As a result, you will find a culture that supports and inspires conservation achievement and personal development, both within the workplace and beyond.


POSITION SUMMARY

Located 1,000 miles south of Hawai'i, Palmyra Atoll is one of the most spectacular marine wilderness areas on Earth. Palmyra has 580-acres of emergent land across 25 separate islets with 480,000 acres of lagoons, coral reefs, and submerged lands. More than half of Palmyra's land and all of its marine habitat extending 12 nautical miles from shore are managed by the US Fish and Wildlife Service (USFWS) as a National Wildlife Refuge; the Refuge is within a Marine National Monument that extends 50 nautical miles from shore. The Nature Conservancy owns Cooper Island, and manages the atoll in partnership with the USFWS.
The Palmyra Atoll Research Station supports scientific research by world renowned research institutions (see www.palmyra-research.org). Staff are hired on a seasonal basis for approximately 3 months at a time to operate the research station. Board and lodging are provided while on-island.



ESSENTIAL FUNCTIONS

The Guest Services Manager is responsible for the management and daily operation of a hospitality center within The Nature Conservancy's (TNC) Palmyra Atoll Research Station. The Guest Services Manager is accountable for developing a plan that maximizes the research station's ability to meet its core objectives: facilitate research, facilitate conservation, facilitate fundraising for TNC programs and PARC members. General responsibilities for the Guest Services Manager (GSM) includes: the management and daily operation of the Palmyra Atoll research station galley and housekeeping departments. The GSM is accountable for developing and implementing a plan that ensures: timely preparation and delivery of high quality meals three times a day to a variety of audiences, including management of the galley as head cook; creating and executing menus for special dietary restrictions and special events; providing for on-going maintenance and cleanliness of staff and visitor accommodations including the galley, cabins, bathrooms, showers, and common areas. Responsible for cost effective control of food, beverage and other supply inventories relating to meal service and housing, and other duties as assigned. Responsible for supervising up to two employees as well as volunteers, the GSM sets the schedule and work duties of the galley staff. As the supervisor for the galley staff, the GSM performs mid-season and end of season performance appraisals. The GSM is responsible for the health and safety of the staff and visitors. The GSM ensures all safety and cleanliness protocols are followed
  • Supervises administrative and professional staff with responsibility for performance management, training and development.
  • Will work 6 days per week, in variable weather conditions (hot, humid, wet), at a remote location, on difficult and hazardous terrain, and under physically demanding circumstances. These conditions will involve considerable physical exertion and/or muscular strain, frequent possibility of injury, long hours in isolated settings, exposure to petroleum products, paint and fuels, employees to assist with community chores even on days off.
  • Exercises independent judgment.
  • Ability to interact professionally with all preserve visitors; leads preserve field trips.
  • Provides the guest facility with full range of history programs and naturalist guided excursions.
  • Willingness to work long hours including weekends and holidays and maintains a professional operation in a rural setting.
  • Ability to live and work productively within a small and confined community on a remote location for up to 3 months.
  • Develops and works within a budget.


MINIMUM QUALIFICATIONS

  • Bachelor's degree in Business, Marketing or Hospitality and 3 years of recent experience in hotel/lodging management or other similar guest facility or equivalent combination.
  • Supervisory experience, including motivating, leading, setting objectives and managing performance.
  • Experience in written and verbal communication including public speaking.
  • Experience in MS Office, Word and Excel, advanced computer functions and navigating the Internet.
PREFERRED QUALIFICATIONS:
  • Minimum 2 years of culinary experience in a professional food service environment.
  • Must possess, or be able to obtain, a valid Passport with an expiration date later than your term of employment, proof of a physical examination showing good physical and a current tetanus vaccination.
  • Current working knowledge of kitchen operations including: baking, sauteing, grilling, and the preparation and proper handling of meat, fish, assorted cold foods, and demonstration of safe knife handling skills.
  • 1 year experience in housekeeping stewarding, supervision and management.
  • Experience maintaining a sanitary work environment; Serve Safe or equivalent certification.
  • Experience in inventory control and ordering.
  • Cumulative 1 year experience working in a confined community such as aboard a ship or remote field station.
  • Ability to perform physically demanding work and lift up to 50 pounds, sometimes under adverse conditions .




HOW TO APPLY

To apply to position number 45293, submit resume (required) and cover letter separately using the upload buttons.
Please complete an online application at www.nature.org/careers and upload a resume and cover letter. Please explain how you meet the minimum qualifications listed.
The successful candidate must possess, or be able to obtain, a valid Passport with an expiration date later than your term of employment, proof of a physical examination showing good physical and a current tetanus vaccination.
Please note that even though we accept applications throughout the year, the program only reviews applications as vacancies arise. If you have questions about the potential timing of vacancies, please contact the Operations Manager at chad.livingston@tnc.org .
Click "submit" to apply for the position or "save for later" to create a draft application for future submission. Once submitted, applications cannot be revised or edited. Failure to complete required fields may result in your application being disqualified from consideration.
If you experience technical issues, please refer to our applicant user guide or contact applyhelp@tnc.org.
The Nature Conservancy is an Equal Opportunity Employer
Our commitment to diversity includes the recognition that our conservation mission is best advanced by the leadership and contributions of men and women of diverse backgrounds, beliefs and culture. Recruiting and mentoring staff to create an inclusive organization that reflects our global character is a priority and we encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law.
The successful applicant must meet the requirements of The Nature Conservancy's background screening process.


03/16/2017

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