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Job Ref:  589028019
Employer:  The Body Shop.
City:  Field
State/Province:  Field
Type of Employment:  Full Time
Job Description: 
Purpose of role:
Candidates Preferred Location: IL
This position is responsible for collaborating with RM on the strategic development of initiatives to enhance the customer experience at all retail stores. Participate in the instructional design of training programs and tools including assessment of training (selling skills and product information) needs, assist in development and writing of materials, implementation, and follow-up analysis of the business impact. Make certain that in-store personnel are upholding all brand core values and are executing all Retail Academy programs.
Key Job Accountabilities:

  • Execution of all Retail Academy Initiatives
  • Enhancement of customer and store experience through store visits and trainings
  • Assessments/Analysis of impact of programs through in store reporting, competitive knowledge, recommendations to evolve
  • Budget - ensure T&E, training budgets are tracked and not exceeded




Other Responsibilities
  • Perform other related duties as assigned or requested.
  • Responsible for maintaining the ethical standards of The Body Shop including minimizing the environmental, health and safety risks in the workplace. Report potential risks, near misses and real accidents to relevant managers.
  • 3-5 Years Retail Experience (Field, Education, Training)
  • Bachelor's Degree
  • Presentation and strong writing skills a must
  • PowerPoint, Excel expertise required
  • Strong interpersonal skills
  • Travel within specified territory


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